Not able to upload from camera roll

[courtney28497622w54u]

Help! My Lightroom app on my phone stopped allowing me to upload photos from my camera roll. It just shows a black screen and says tap to upload or swipe (won't work for either). I have deleted lots of photos too from camera roll to see if that was the issue. 

 

[Sameer K]

I'll help you figure this out. What version of iOS & Lightroom mobile are you currently on?

Try this in the settings of your iPhone.

• Go to Settings > Lightroom > Photos
• Set 'Allow Photos Access' to 'All Photos'
• Restart the device.

Let me know how it goes.

Thanks!
Sameer K

[Sameer K]

I'll help you figure this out. What version of iOS & Lightroom mobile are you currently on?

Try this in the settings of your iPhone.

• Go to Settings > Lightroom > Photos
• Set 'Allow Photos Access' to 'All Photos'
• Restart the device.

Let me know how it goes.

Thanks!
Sameer K