Not being able to post to discover

[behnamprime]

I'm not sure what is wrong with Lightroom.
It has happened to my last two edits.
When I want to share my edit to discover, the first time I get this error:

it does not show any mask in particular that it had a problem with.

If I try again, I get this error:

My image is 1800*1200, much larger than the what is mentioned here.

If try from the web page, it will show up on my page on discover but not in discover, when I selec t the image in my profile it says:

the edit is still processing, it might take a minute and stays there for even a day!

Any help?

 

[Rikk Flohr: Photography]

I am not having any problems posting from Lightroom Desktop. It took under 60 seconds to sync and appear. 
It is not clear from your post which Lightroom client is giving you the errors. Can you elaborate step-by-step on your process?

[behnamprime]

How many steps are there?

1- Select a photo

2- Share to discover

 On iPad, web, and Android:

it shows that it is uploaded, but says the edit is still processing and make take a few minutes, and this can continue even for a day, sometimes more, and sometimes it fails.

on Mac:

when selecting to share, I get these errors sometimes:

1- Mask requires updating but no mask is shown to be updated

2- when I try again I get the error the image should be at least 640*480.

my image size is 1800*1200.

I made my image larger to 2100*1400 and tried again, this time it will be like what  happens on web, android and iPad.

it says edit is still processing and make take a few minutes but will take forever and nothing will happen.

the screenshot of the errors are shown above.

[Rikk Flohr: Photography]

I've posted two more since my last reply from two different machines and they both worked in under 60 seconds. 

You may need to reset your Preferences File:

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[behnamprime]

Hi Rikk Flohr,

1-

I'm not sure if you are trying to help or mislead the conversation. I have seen you mentioned it under many reports of this problem.

If something works for you, it does not mean that it works for me or for many other people that have reported the problem since 2016. It is a nonsense and misleading argument. It is like you say you have not had bitten by a snake so it means no one else is bitten too. I hope you understand.

2- I tried your suggested solution above, The problem still exists.

3- It was obvious that your solution does not work because it happens across the platforms i.e. Web, Android, IpadOS. So it is not a desktop-limited problem that resetting preferences would resolve it.

Best

[Rikk Flohr: Photography]

I think you may be misinterpreting  how things work here. 

When someone reports and issue our first inclination is to test it to see if we can repeat. If we can - it is simple. We write a bug and fix it. Your issue was not repeatable.

If we can't reproduce it, we check for other recent reports. If there are many, we open a ticket to investigate.

The only other report thread I found (where you also participated) was old and was fixed 10 months ago and only mimics one of the symptoms you are reporting. 

See:https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-discover-feed-unable-to-post-e... 

There are no other recent reports or wide-spread anecdotal evidence that there is a system issue at this point. Nonetheless, I will ask the team to review your Adobe ID for clues as to what may be happening.

Please stand by. 

[behnamprime]

Hi Rikk Flohr 

Yes, I see that thread too,

The first report is from 2016 and it has persisted till Nov 2022 (at least) , now I see the same error too.

So it means that first, it was not resolved for like 6 years, I do not see any solution posted in that thread so I assume Adobe did not have a solution to offer. After 6 years, people get frustrated and when they see no resolution, they stop reporting it. 

About the process that you mentioned, it might work for some general bugs, but as you may know, there are some bugs that are not repeatable every time, or they repeat under certain conditions or specifications or circumstances, so if it does not happen for you it does not mean that it does not exist, especially when there so many reports of it.

Thank you for following up on this problem,

Also, changing too many parameters in the investigation will not help, i.e. account, desktop machine, photos, edits, etc.

One suggestion can be: I can provide more information, like the photos that cause this problem + the edits that I have done. Maybe if you try to share my edit to a dummy account, the error occurs again. This way at least there is one parameter in common between my experiment and yours. We can narrow down the error to the photo/edits or my account/software.

Best

[Rikk Flohr: Photography]

Can you share with us your Discover ID URL? 
It would look like this: https://lightroom.adobe.com/u/youruniquename

[behnamprime]

behnamprime

[behnamprime]

Rikk Flohr:

I'm still having this problem, look at these:

As you can see here the size of the photo is 1318*1318.

When I try to upload it to discover I get this error:

[behnamprime]

Rikk Flohr:

This is another example, in my profile it shows that the image is uploaded to discover, but when I select the photo, it is still updating, does not matter if I share from web or app or desktop.

[Rikk Flohr: Photography]

For your most recent post,

Please go to https://lightroom.adobe.com and log in with your Adobe ID.

Go to Discover > My Profile and select the image that is showing in thumbnail but give the 'still processing' error message.  Copy the URL and post it back here please.

Thanks

[behnamprime]

Rikk Flohr 

When I follow your instruction this is the link:

Link

When I share it from software, this is the link for sharing with others:

Link 

[Rikk Flohr: Photography]

Thanks,

We've reviewed your failure and would like you to try another tack. 

For an asset that fails to upload can you go to Lightroom Web https://lightroom.adobe.com and go to one of the failing assets in Discover. You should see a dialog that looks like this: 

If you click the retry, is it successful?

[behnamprime]

Rikk Flohr:

Sometimes it stays like a day in still processing till the dialog that you shared appears, I have tried "Retry" option and it goes back to process, wait a couple of minutes like before.

[behnamprime]

Rikk Flohr: is there any update on this issue?

[Rikk Flohr: Photography]

The engineer working on your issue has asked if you can try again today and let us know the result.

Thank you for your patience.

[behnamprime]

No, it is not resolved,

First it did not allow me to upload because the size should be greater than 640*480, my picture size is 1860*1240.

I resized my crop so now the picture is 1760*1760.

This time it allows me to upload, but when I upload it, I see the same situation, This edit is still processing, it shouldn't take more than a few minutes and it stays like that forever.