Not syncing

[Koen Willemsens]

Lightroom Creative Cloud - Desktop Windows app - Version 9.0

The Lightroom App fails to upload new photo's after importing them or new adjustments to the cloud. Photos imported through the web app or mobile app do download on desktop, but the other way around does not work since October. 

I tried:

- Restart app and computer

- Deleting the syncing photos and import them again. 

- Forcing a sync by making a small adjustment to an already synced photo without importing other pictures

- Deleting the lightroom app and re-installing it

Could you provide a solution for this issue?

[Srishti Bali]

Hi @Koen Willemsens

Sorry for the delayed response, and thank you for sharing the troubleshooting steps you’ve already tried. I’m hopeful the issue may be resolved by now, but if not, could you please provide a few more details?

• Are you seeing any error messages or a specific status in the Sync panel?

• How many photos are currently stuck while syncing?

• Could you please check if the images appear in the web version of Lightroom or try uploading the files there?

These details will help us narrow down the cause and guide you toward the right solution. We're here to help!

Regards,

Srishti