• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

P: 6.0 (Win11) Crash (7847823)

New Here ,
Nov 04, 2022 Nov 04, 2022

Copy link to clipboard

Copied

Any idea fresh new PC windows 11 Ligrhroom crash during start.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.0" build="20220928-0910-e5c3644" source="Windows-Client" crashType="n/a">
<time year="2022" month="11" day="4" hour="19" minute="29" second="9" timeoffset="60" timezone="W. Europe Standard Time"/>
<user guid="c1d2be61-9331-4a81-b3f7-d919a139ee58"/>
<system platform="Windows 10 Pro N" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-NL" oslanguage="en-US" ram="65307" machine="12th Gen Intel(R) Core(TM) i7-12700K" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="3610 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20220729000000.000000-000" driverVersion="31.0.101.3302" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4680&#38;SUBSYS_D0001458&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20221025000000.000000-000" driverVersion="31.0.15.2647" videoModeDescription="3840 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F02&#38;SUBSYS_37341462&#38;REV_A1&#92;4&#38;AA66160&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFD64BFFAEC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD64BFFAEC" symbolname="unknown"/>
<stackStatement index="1" address="0x0000000000000002" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFD3C443128" symbolname="unknown"/>
<stackStatement index="3" address="0x000000EE21BDF130" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFD3C3D6115" symbolname="unknown"/>
<stackStatement index="5" address="0x00000081E06D7363" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000100"/>
<register name="RBX" value="0x00007FFD3C443128"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000EE21BDF130"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000EE21BDEFC0"/>
<register name="RBP" value="0x000000EE21BDF310"/>
<register name="RIP" value="0x00007FFD64BFFAEC"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x00007FF7EA770000" end="0x00007FF7EB4BA000" path="adobe\lightroom.exe"/>
<binaryImage start="0x00007FFD67570000" end="0x00007FFD67784000" path="ntdll.dll"/>
<binaryImage start="0x00007FFD669E0000" end="0x00007FFD66AA2000" path="kernel32.dll"/>
<binaryImage start="0x00007FFD64B70000" end="0x00007FFD64F0C000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFD66FE0000" end="0x00007FFD67369000" path="combase.dll"/>
<binaryImage start="0x00007FFD64A50000" end="0x00007FFD64B61000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFD66740000" end="0x00007FFD66855000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFD5F010000" end="0x00007FFD5F13F000" path="winhttp.dll"/>
<binaryImage start="0x00007FFD65380000" end="0x00007FFD65424000" path="sechost.dll"/>
<binaryImage start="0x00007FFD65120000" end="0x00007FFD65286000" path="crypt32.dll"/>
<binaryImage start="0x00007FFD66020000" end="0x00007FFD660F7000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFD649B0000" end="0x00007FFD64A4A000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFD654B0000" end="0x00007FFD65521000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFD66B20000" end="0x00007FFD66CCB000" path="user32.dll"/>
<binaryImage start="0x00007FFD65290000" end="0x00007FFD652B6000" path="win32u.dll"/>
<binaryImage start="0x00007FFD3CD10000" end="0x00007FFD3CD8B000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFD66DE0000" end="0x00007FFD66E09000" path="gdi32.dll"/>
<binaryImage start="0x00007FFD4DD30000" end="0x00007FFD4DD45000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFD64270000" end="0x00007FFD64298000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFD65000000" end="0x00007FFD65112000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFD66930000" end="0x00007FFD669DE000" path="advapi32.dll"/>
<binaryImage start="0x00007FFD673F0000" end="0x00007FFD67497000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFD65570000" end="0x00007FFD65D4B000" path="shell32.dll"/>
<binaryImage start="0x00007FFD63500000" end="0x00007FFD6352D000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFD668D0000" end="0x00007FFD6692E000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFD66100000" end="0x00007FFD6629C000" path="ole32.dll"/>
<binaryImage start="0x00007FFD64F90000" end="0x00007FFD64FF9000" path="wintrust.dll"/>
<binaryImage start="0x00007FFD63C60000" end="0x00007FFD63CA8000" path="sspicli.dll"/>
<binaryImage start="0x00007FFD63A30000" end="0x00007FFD63A64000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFCEF240000" end="0x00007FFCEF6C1000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFD66CD0000" end="0x00007FFD66DC5000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFD65D50000" end="0x00007FFD65E41000" path="SHCore.dll"/>
<binaryImage start="0x00007FFD3CBD0000" end="0x00007FFD3CD02000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFD3C3C0000" end="0x00007FFD3C47A000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFD3C290000" end="0x00007FFD3C3C0000" path="adobe\branch_io_toolkit.dll"/>
<binaryImage start="0x00007FFD59610000" end="0x00007FFD5983E000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFCEECD0000" end="0x00007FFCEF23D000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFD65530000" end="0x00007FFD65561000" path="imm32.dll"/>
<binaryImage start="0x00007FFD4D190000" end="0x00007FFD4D21E000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFD51DF0000" end="0x00007FFD522E4000" path="wininet.dll"/>
<binaryImage start="0x00007FFD4EE30000" end="0x00007FFD4EE3C000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFD4EE40000" end="0x00007FFD4EE5B000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFD60930000" end="0x00007FFD60B97000" path="DWrite.dll"/>
<binaryImage start="0x00007FFD530A0000" end="0x00007FFD53259000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFD53260000" end="0x00007FFD534EE000" path="comctl32.dll"/>
<binaryImage start="0x00007FFD50BE0000" end="0x00007FFD50DCF000" path="urlmon.dll"/>
<binaryImage start="0x00007FFD3C5F0000" end="0x00007FFD3C639000" path="ndfapi.dll"/>
<binaryImage start="0x00007FFD63670000" end="0x00007FFD636BE000" path="authz.dll"/>
<binaryImage start="0x00007FFD5F140000" end="0x00007FFD5F14A000" path="version.dll"/>
<binaryImage start="0x00007FFD62010000" end="0x00007FFD620BB000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFD50790000" end="0x00007FFD50A41000" path="iertutil.dll"/>
<binaryImage start="0x00007FFD50A50000" end="0x00007FFD50A78000" path="srvcli.dll"/>
<binaryImage start="0x00007FFD634F0000" end="0x00007FFD634FC000" path="netutils.dll"/>
<binaryImage start="0x00007FFD51620000" end="0x00007FFD5163C000" path="wdi.dll"/>
<binaryImage start="0x00007FFD60C90000" end="0x00007FFD61251000" path="d2d1.dll"/>
<binaryImage start="0x00007FFCE40E0000" end="0x00007FFCE4416000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFD66DD0000" end="0x00007FFD66DD8000" path="normaliz.dll"/>
<binaryImage start="0x00007FFD411C0000" end="0x00007FFD411DE000" path="mpr.dll"/>
<binaryImage start="0x00007FFCF05D0000" end="0x00007FFCF067D000" path="adobe\libssl-1_1-x64.dll"/>
<binaryImage start="0x00007FFCE3E20000" end="0x00007FFCE40E0000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FFD3CE30000" end="0x00007FFD3CE52000" path="adobe\zlib.dll"/>
<binaryImage start="0x00007FFD64560000" end="0x00007FFD64572000" path="msasn1.dll"/>
<binaryImage start="0x00007FFD64F10000" end="0x00007FFD64F8B000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFD62270000" end="0x00007FFD6229B000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFD629F0000" end="0x00007FFD632A5000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFD628B0000" end="0x00007FFD629ED000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFD63A10000" end="0x00007FFD63A28000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFD64580000" end="0x00007FFD645CF000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFD65F70000" end="0x00007FFD66020000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFD5F990000" end="0x00007FFD5FA90000" path="propsys.dll"/>
<binaryImage start="0x00007FFD648E0000" end="0x00007FFD64901000" path="profapi.dll"/>
<binaryImage start="0x00007FFD65E50000" end="0x00007FFD65F6E000" path="msctf.dll"/>
<binaryImage start="0x000002BF3F520000" end="0x000002BF3F60E000" path="adobe\WFCore.dll"/>
<binaryImage start="0x000002BF3F610000" end="0x000002BF3F68B000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x000002BF3DB60000" end="0x000002BF3DB7C000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x000002BF3F690000" end="0x000002BF3F9AC000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x000002BF3DB80000" end="0x000002BF3DB8E000" path="adobe\WFRtmfp.dll"/>
<binaryImage start="0x000002BF3DB90000" end="0x000002BF3DB95000" path="adobe\WFImaging.dll"/>
<binaryImage start="0x00007FFD64260000" end="0x00007FFD6426C000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFD4EC50000" end="0x00007FFD4EC60000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFD522F0000" end="0x00007FFD52370000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFD4AB70000" end="0x00007FFD4AB84000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFD486F0000" end="0x00007FFD487E8000" path="fastprox.dll"/>
<binaryImage start="0x00007FFD43C20000" end="0x00007FFD43C3D000" path="amsi.dll"/>
<binaryImage start="0x00007FFD63F60000" end="0x00007FFD63F88000" path="userenv.dll"/>
<binaryImage start="0x00007FFD3F5D0000" end="0x00007FFD3F637000" path="fsamsi64.dll"/>
<binaryImage start="0x00007FFD64600000" end="0x00007FFD6460A000" path="dpapi.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

TOPICS
Windows

Views

93

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Nov 05, 2022 Nov 05, 2022

Cross-referencing to existing bug. 

Likes

Translate

Translate
Adobe Employee ,
Nov 05, 2022 Nov 05, 2022

Copy link to clipboard

Copied

Cross-referencing to existing bug. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 14, 2022 Nov 14, 2022

Copy link to clipboard

Copied

LATEST

If you get this crash again please post the contents of this file here (or DM me a location where I can download it) as it may contain vital clues (do this before running Lightroom again):

 

 

"C:\Users\yourusername\AppData\Roaming\Adobe\Lightroom CC\lrcc_console.log"

 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines