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1

P: 6.0 (Win11) Crash (7847823)

New Here ,
Nov 04, 2022 Nov 04, 2022

Any idea fresh new PC windows 11 Ligrhroom crash during start.

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.0" build="20220928-0910-e5c3644" source="Windows-Client" crashType="n/a">
<time year="2022" month="11" day="4" hour="19" minute="29" second="9" timeoffset="60" timezone="W. Europe Standard Time"/>
<user guid="c1d2be61-9331-4a81-b3f7-d919a139ee58"/>
<system platform="Windows 10 Pro N" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-NL" oslanguage="en-US" ram="65307" machine="12th Gen Intel(R) Core(TM) i7-12700K" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="3610 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20220729000000.000000-000" driverVersion="31.0.101.3302" videoModeDescription="" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4680&#38;SUBSYS_D0001458&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070" description="NVIDIA GeForce RTX 2070" driverDate="20221025000000.000000-000" driverVersion="31.0.15.2647" videoModeDescription="3840 x 1080 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1F02&#38;SUBSYS_37341462&#38;REV_A1&#92;4&#38;AA66160&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFD64BFFAEC">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD64BFFAEC" symbolname="unknown"/>
<stackStatement index="1" address="0x0000000000000002" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFD3C443128" symbolname="unknown"/>
<stackStatement index="3" address="0x000000EE21BDF130" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FFD3C3D6115" symbolname="unknown"/>
<stackStatement index="5" address="0x00000081E06D7363" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000100"/>
<register name="RBX" value="0x00007FFD3C443128"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000EE21BDF130"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000EE21BDEFC0"/>
<register name="RBP" value="0x000000EE21BDF310"/>
<register name="RIP" value="0x00007FFD64BFFAEC"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

<binaryImageSet>
<binaryImage start="0x00007FF7EA770000" end="0x00007FF7EB4BA000" path="adobe\lightroom.exe"/>
<binaryImage start="0x00007FFD67570000" end="0x00007FFD67784000" path="ntdll.dll"/>
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<binaryImage start="0x00007FFD64B70000" end="0x00007FFD64F0C000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFD66FE0000" end="0x00007FFD67369000" path="combase.dll"/>
<binaryImage start="0x00007FFD64A50000" end="0x00007FFD64B61000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFD66740000" end="0x00007FFD66855000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFD5F010000" end="0x00007FFD5F13F000" path="winhttp.dll"/>
<binaryImage start="0x00007FFD65380000" end="0x00007FFD65424000" path="sechost.dll"/>
<binaryImage start="0x00007FFD65120000" end="0x00007FFD65286000" path="crypt32.dll"/>
<binaryImage start="0x00007FFD66020000" end="0x00007FFD660F7000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFD649B0000" end="0x00007FFD64A4A000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFD654B0000" end="0x00007FFD65521000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFD66B20000" end="0x00007FFD66CCB000" path="user32.dll"/>
<binaryImage start="0x00007FFD65290000" end="0x00007FFD652B6000" path="win32u.dll"/>
<binaryImage start="0x00007FFD3CD10000" end="0x00007FFD3CD8B000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFD66DE0000" end="0x00007FFD66E09000" path="gdi32.dll"/>
<binaryImage start="0x00007FFD4DD30000" end="0x00007FFD4DD45000" path="adobe\Headlights.dll"/>
<binaryImage start="0x00007FFD64270000" end="0x00007FFD64298000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFD65000000" end="0x00007FFD65112000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFD66930000" end="0x00007FFD669DE000" path="advapi32.dll"/>
<binaryImage start="0x00007FFD673F0000" end="0x00007FFD67497000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFD65570000" end="0x00007FFD65D4B000" path="shell32.dll"/>
<binaryImage start="0x00007FFD63500000" end="0x00007FFD6352D000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFD668D0000" end="0x00007FFD6692E000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFD66100000" end="0x00007FFD6629C000" path="ole32.dll"/>
<binaryImage start="0x00007FFD64F90000" end="0x00007FFD64FF9000" path="wintrust.dll"/>
<binaryImage start="0x00007FFD63C60000" end="0x00007FFD63CA8000" path="sspicli.dll"/>
<binaryImage start="0x00007FFD63A30000" end="0x00007FFD63A64000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFCEF240000" end="0x00007FFCEF6C1000" path="adobe\ui.dll"/>
<binaryImage start="0x00007FFD66CD0000" end="0x00007FFD66DC5000" path="comdlg32.dll"/>
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<binaryImage start="0x00007FFD3CBD0000" end="0x00007FFD3CD02000" path="adobe\substrate.dll"/>
<binaryImage start="0x00007FFD3C3C0000" end="0x00007FFD3C47A000" path="adobe\AgKernel.dll"/>
<binaryImage start="0x00007FFD3C290000" end="0x00007FFD3C3C0000" path="adobe\branch_io_toolkit.dll"/>
<binaryImage start="0x00007FFD59610000" end="0x00007FFD5983E000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFCEECD0000" end="0x00007FFCEF23D000" path="mfc140u.dll"/>
<binaryImage start="0x00007FFD65530000" end="0x00007FFD65561000" path="imm32.dll"/>
<binaryImage start="0x00007FFD4D190000" end="0x00007FFD4D21E000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFD51DF0000" end="0x00007FFD522E4000" path="wininet.dll"/>
<binaryImage start="0x00007FFD4EE30000" end="0x00007FFD4EE3C000" path="VCRUNTIME140_1.dll"/>
<binaryImage start="0x00007FFD4EE40000" end="0x00007FFD4EE5B000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFD60930000" end="0x00007FFD60B97000" path="DWrite.dll"/>
<binaryImage start="0x00007FFD530A0000" end="0x00007FFD53259000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFD53260000" end="0x00007FFD534EE000" path="comctl32.dll"/>
<binaryImage start="0x00007FFD50BE0000" end="0x00007FFD50DCF000" path="urlmon.dll"/>
<binaryImage start="0x00007FFD3C5F0000" end="0x00007FFD3C639000" path="ndfapi.dll"/>
<binaryImage start="0x00007FFD63670000" end="0x00007FFD636BE000" path="authz.dll"/>
<binaryImage start="0x00007FFD5F140000" end="0x00007FFD5F14A000" path="version.dll"/>
<binaryImage start="0x00007FFD62010000" end="0x00007FFD620BB000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFD50790000" end="0x00007FFD50A41000" path="iertutil.dll"/>
<binaryImage start="0x00007FFD50A50000" end="0x00007FFD50A78000" path="srvcli.dll"/>
<binaryImage start="0x00007FFD634F0000" end="0x00007FFD634FC000" path="netutils.dll"/>
<binaryImage start="0x00007FFD51620000" end="0x00007FFD5163C000" path="wdi.dll"/>
<binaryImage start="0x00007FFD60C90000" end="0x00007FFD61251000" path="d2d1.dll"/>
<binaryImage start="0x00007FFCE40E0000" end="0x00007FFCE4416000" path="adobe\wichitafoundation.dll"/>
<binaryImage start="0x00007FFD66DD0000" end="0x00007FFD66DD8000" path="normaliz.dll"/>
<binaryImage start="0x00007FFD411C0000" end="0x00007FFD411DE000" path="mpr.dll"/>
<binaryImage start="0x00007FFCF05D0000" end="0x00007FFCF067D000" path="adobe\libssl-1_1-x64.dll"/>
<binaryImage start="0x00007FFCE3E20000" end="0x00007FFCE40E0000" path="adobe\libcrypto-1_1-x64.dll"/>
<binaryImage start="0x00007FFD3CE30000" end="0x00007FFD3CE52000" path="adobe\zlib.dll"/>
<binaryImage start="0x00007FFD64560000" end="0x00007FFD64572000" path="msasn1.dll"/>
<binaryImage start="0x00007FFD64F10000" end="0x00007FFD64F8B000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFD62270000" end="0x00007FFD6229B000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFD629F0000" end="0x00007FFD632A5000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFD628B0000" end="0x00007FFD629ED000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFD63A10000" end="0x00007FFD63A28000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFD64580000" end="0x00007FFD645CF000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFD65F70000" end="0x00007FFD66020000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFD5F990000" end="0x00007FFD5FA90000" path="propsys.dll"/>
<binaryImage start="0x00007FFD648E0000" end="0x00007FFD64901000" path="profapi.dll"/>
<binaryImage start="0x00007FFD65E50000" end="0x00007FFD65F6E000" path="msctf.dll"/>
<binaryImage start="0x000002BF3F520000" end="0x000002BF3F60E000" path="adobe\WFCore.dll"/>
<binaryImage start="0x000002BF3F610000" end="0x000002BF3F68B000" path="adobe\WFSQLite.dll"/>
<binaryImage start="0x000002BF3DB60000" end="0x000002BF3DB7C000" path="adobe\WFWeb.dll"/>
<binaryImage start="0x000002BF3F690000" end="0x000002BF3F9AC000" path="adobe\WFOzClient.dll"/>
<binaryImage start="0x000002BF3DB80000" end="0x000002BF3DB8E000" path="adobe\WFRtmfp.dll"/>
<binaryImage start="0x000002BF3DB90000" end="0x000002BF3DB95000" path="adobe\WFImaging.dll"/>
<binaryImage start="0x00007FFD64260000" end="0x00007FFD6426C000" path="CRYPTBASE.dll"/>
<binaryImage start="0x00007FFD4EC50000" end="0x00007FFD4EC60000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFD522F0000" end="0x00007FFD52370000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFD4AB70000" end="0x00007FFD4AB84000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFD486F0000" end="0x00007FFD487E8000" path="fastprox.dll"/>
<binaryImage start="0x00007FFD43C20000" end="0x00007FFD43C3D000" path="amsi.dll"/>
<binaryImage start="0x00007FFD63F60000" end="0x00007FFD63F88000" path="userenv.dll"/>
<binaryImage start="0x00007FFD3F5D0000" end="0x00007FFD3F637000" path="fsamsi64.dll"/>
<binaryImage start="0x00007FFD64600000" end="0x00007FFD6460A000" path="dpapi.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

TOPICS
Windows
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correct answers 1 Pinned Reply

Adobe Employee , Nov 05, 2022 Nov 05, 2022

Cross-referencing to existing bug. 

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Adobe Employee ,
Nov 05, 2022 Nov 05, 2022

Cross-referencing to existing bug. 

Rikk Flohr: Adobe Photography Org
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Adobe Employee ,
Nov 14, 2022 Nov 14, 2022
LATEST

If you get this crash again please post the contents of this file here (or DM me a location where I can download it) as it may contain vital clues (do this before running Lightroom again):

 

 

"C:\Users\yourusername\AppData\Roaming\Adobe\Lightroom CC\lrcc_console.log"

 

 

 

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