P: (Android) 7.4.1 crashes when exporting video

[Alexander Kanti]

Hello, I am experiencing oroblems with LR Mobile on Android. 

I import the video, optionally apply some preset, try to export it and the app crashes. 

What I have tried so far: clean cache both from app and from Android system, uninstall the app, restart the phone and install the app again. The behaviour is the same: I see progress indicator than the app returns to main library screen. After that I see a zero-size file in Adobe Lightroom folder. When trying to export in "Original" it saves only the original file without presets applied.

I have a log file from my previous attempts in form of a screenshot. I have attached it to this message. 

I have an Samsung S22 Ultra 12GB Ram Exynos version with the latest Android on board.

[Aqualynx]

Hi,

I'm experiencing exactly same issues on my S22 Ultra. Haven't tried yet how exporting behaves on iPad or Windows. 

[Alexander Kanti]

I am happy that I am not alone with this problem and you can confirm it. 

[TomazDrnovsek-old]

Same issue here.

[dirtsloth]

me too. s22 and LR 7.4.1

tried all the same fixes as original poster.

please fix

[Kikirooraa]

Exact same issue S22 Ultra. 

[William256870804mal]

Me too. Using Samsung s22.

[Magenta_AJ]

Hi. I'm experiencing the same issue with my s22 ultra 5G. Did you get any support from Adobe? Br AJ

[Shaheer257852587ptz]

Lightroom Mobile (Android) keeps crashing every time I try to export a video (even if it's without any edits) or if I try to use the sky masking feature. This is ridiculous for an app I have to pay for. I'm running the latest version of Lightroom and I have the Samsung Galaxy S22 Ultra.

[williamm77607757]

lIGHTROOM CRASHES DAILY AND ITS USELESS.

[Rick Spaulding - · Accepted solution]

Thanks to everyone who reported this issue. We are currently investigating and will update this thread as we find out more. Thank you for your patience. 

[John26177701pwhw]

Hi, I have  samsung S20 plus and it just keeps getting a "couldn't complete export" error for vids. I also tried lightroom web as a workaround and it only gives three option to export the original version. Is there another workaround? How long would this fix take?

Thank you

[Firu]

Same here!

Samsung galaxy s22 ultra.

Crashes everytime after exporting.

Please fix asap.

[Lukatyr]

S22 ultra. Crashes when saving video. But sometimes works as EXPORT FILE - ORIGINAL. But still need to be fixed. 

[Monica27465631vchm]

Estoy en lo mismo necesitamos apoyo por favor!

[Azza29863766fi5s]

I'm facing this same issue now, exactly. Was a solution ever posted?

[Kikirooraa]

Issue was fixed for me in the next update. All videos export as expected.