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P: (Android) 7.4.1 crashes when exporting video

New Here ,
Jun 21, 2022 Jun 21, 2022

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Hello, I am experiencing oroblems with LR Mobile on Android. 

I import the video, optionally apply some preset, try to export it and the app crashes. 

What I have tried so far: clean cache both from app and from Android system, uninstall the app, restart the phone and install the app again. The behaviour is the same: I see progress indicator than the app returns to main library screen. After that I see a zero-size file in Adobe Lightroom folder. When trying to export in "Original" it saves only the original file without presets applied.

 

I have a log file from my previous attempts in form of a screenshot. I have attached it to this message. 

 

I have an Samsung S22 Ultra 12GB Ram Exynos version with the latest Android on board.

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correct answers 1 Correct answer

Adobe Employee , Aug 26, 2022 Aug 26, 2022

Thanks to everyone who reported this issue. We are currently investigating and will update this thread as we find out more. Thank you for your patience. 

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Community Beginner ,
Jun 21, 2022 Jun 21, 2022

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Hi,

 

I'm experiencing exactly same issues on my S22 Ultra. Haven't tried yet how exporting behaves on iPad or Windows. 

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New Here ,
Jun 21, 2022 Jun 21, 2022

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I am happy that I am not alone with this problem and you can confirm it. 

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Explorer ,
Aug 01, 2022 Aug 01, 2022

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Same issue here.

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Community Beginner ,
Aug 06, 2022 Aug 06, 2022

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me too. s22 and LR 7.4.1

 

tried all the same fixes as original poster.

 

please fix

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New Here ,
Aug 13, 2022 Aug 13, 2022

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Exact same issue S22 Ultra. 

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New Here ,
Aug 17, 2022 Aug 17, 2022

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Me too. Using Samsung s22.

 

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Hi. I'm experiencing the same issue with my s22 ultra 5G. Did you get any support from Adobe? Br AJ

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New Here ,
Aug 24, 2022 Aug 24, 2022

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Lightroom Mobile (Android) keeps crashing every time I try to export a video (even if it's without any edits) or if I try to use the sky masking feature. This is ridiculous for an app I have to pay for. I'm running the latest version of Lightroom and I have the Samsung Galaxy S22 Ultra.

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New Here ,
Aug 24, 2022 Aug 24, 2022

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lIGHTROOM CRASHES DAILY AND ITS USELESS.

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Adobe Employee ,
Aug 26, 2022 Aug 26, 2022

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Thanks to everyone who reported this issue. We are currently investigating and will update this thread as we find out more. Thank you for your patience. 

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New Here ,
Sep 18, 2022 Sep 18, 2022

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LATEST

Hi, I have  samsung S20 plus and it just keeps getting a "couldn't complete export" error for vids. I also tried lightroom web as a workaround and it only gives three option to export the original version. Is there another workaround? How long would this fix take?

 

Thank you

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New Here ,
Aug 27, 2022 Aug 27, 2022

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Same here!

Samsung galaxy s22 ultra.

Crashes everytime after exporting.

Please fix asap.

 

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New Here ,
Aug 27, 2022 Aug 27, 2022

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S22 ultra. Crashes when saving video. But sometimes works as EXPORT FILE - ORIGINAL. But still need to be fixed. 

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