Copy link to clipboard
Copied
Lightroom web version has suddenly stopped recognizing subjects and people for AI masking. When using one-click for quick selection and adjustments, only whole image presets come up. When trying to select the mask or using presets, nothing is selected/changes. I've restarted Chrome, restarted my PC, made sure Chrome and all GPU drivers are up to date, etc. Was working fine on one image then not the next. These are all JPEG files. Any ideas?
It looks like the service has been restored. Please let us know if you encounter the issue again.
Copy link to clipboard
Copied
Web version (both in Chrome and Web app)
Windows 11 64-bit Pro
Chrome Version 138.0.7204.50 (Official Build) (64-bit)
Copy link to clipboard
Copied
Thank you for the report. We are investigating. Please stand by.
Copy link to clipboard
Copied
It looks like the service has been restored. Please let us know if you encounter the issue again.
Find more inspiration, events, and resources on the new Adobe Community
Explore Now