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P: Lightroom (Web) AI masking not detecting subject/people/background

New Here ,
Jun 26, 2025 Jun 26, 2025

Lightroom web version has suddenly stopped recognizing subjects and people for AI masking.  When using one-click for quick selection and adjustments, only whole image presets come up.  When trying to select the mask or using presets, nothing is selected/changes.  I've restarted Chrome, restarted my PC, made sure Chrome and all GPU drivers are up to date, etc.  Was working fine on one image then not the next.  These are all JPEG files.  Any ideas?

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macOS , Windows
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correct answers 1 Correct answer

Adobe Employee , Jun 26, 2025 Jun 26, 2025

It looks like the service has been restored. Please let us know if you encounter the issue again. 

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New Here ,
Jun 26, 2025 Jun 26, 2025

Web version (both in Chrome and Web app)

Windows 11 64-bit Pro

Chrome Version 138.0.7204.50 (Official Build) (64-bit)

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Adobe Employee ,
Jun 26, 2025 Jun 26, 2025

Thank you for the report. We are investigating. Please stand by. 

Rikk Flohr: Adobe Photography Org
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Adobe Employee ,
Jun 26, 2025 Jun 26, 2025
LATEST

It looks like the service has been restored. Please let us know if you encounter the issue again. 

Rikk Flohr: Adobe Photography Org
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