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P: Trial does not exist

Community Beginner ,
May 25, 2024 May 25, 2024

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I started a "trial" subscription in Adobe Lightroom on Android. This is what the user sees:

Screenshot_2024-05-24-15-09-04-236_com.adobe.lrmobile (1).jpg

The resulting subscription has no trial. My credit card was immediately charged, not after 7 days. There is no way to cancel the "trial", the yearly subscription is immediately active. I hope this is a honest mistake, otherwise this calssifies as scam.

 

Please check your subscription products in Google Play and ensure they match what you promise in the app UI. You are tricking customers into a subscription they might not want.

 

Support was able to cancel the subscription for me (still waiting for confirmation from Google), but this is a really bad look and experience.

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Android , iOS: iPhone , iPadOS

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Adobe Employee ,
May 28, 2024 May 28, 2024

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We are looking into this. Thank you for your report. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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