Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

[Raysha Mal]

Paid for subscription for Lightroom CC but premium features can’t be used. Says my subscription expired. pls help.

[ohms671]

Will try, thanks!

[ohms671]

Didn't work for me.

[greule]

I've just send you a private message

[chloeoctaviarobinson]

Having exactly the same issue tried all the steps listed above and I still can’t access the premium features......

[greule]

Hi Chloe.

Have you tried to  re-sign-in via the app store. 

Here  are the steps:

sign-out via iOS settings->iTunes&appstore->then start the Lr purchase process again and once prompted sign-in with the Apple-id and finish the process with final OK confirmation. Let me know if that helps.

-

Guido/ Lr Mobile QE

[chloeoctaviarobinson]

Yup as mentioned, I’ve tried all of those steps To no avail

[greule]

Let me check with our server-side team. Am I right that you purchased with the same Adobe-Id which you use for the forum?

[chloeoctaviarobinson]

Yes that’s correct

[greule]

I've just send you a private message with some instructions. hope this helps. - Guido

[miracle842004_46548691]

Hi, could you please help me with the same issue. When I click restore purchases, the circle starts circling but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. Please help

[kartiksoni23]

Same problem here. Please help

Thanks

Kartik

[greule]

Hi Kartik Soni, could you send me your adobe-id which you have used for the purchase, best as a private forum message so that I can have a look at the server-side. - Guido/ Lr Mobile QE

[kartiksoni23]

Sent you a private message

Thanks
Kartik

[laurenb2013]

I am having the same exact issue. When I click restore purchases, the circle starts circling but nothing happens. My subscription is through Apple and is active, but the Lightroom mobile app says it expired. I tried deleting the app, turning my phone off and on, reinstalling the app. Still the same issue. All of the many presets I had downloaded and saved to my light room are also gone. Please help

[greule]

Your both accounts should be fixed. Pleae give it a try . Guido/ Lr Mobile QE

[miracle842004_4654869]

Hi, I had a chat with adobe rep. The $4.99 plan through i-tunes is discontinued, and you have to buy a new $9.99 plan through adobe. There is a 7 day free trial.

[hannak82411663]

I am having the same issue

[miracle842004_46548691]

Hi, I had a chat with adobe rep. The $4.99 plan through i-tunes is discontinued, and you have to buy a new $9.99 plan through adobe. There is a 7 day free trial too.

[greule]

Hi Hanna. Could you give it a try again. Your account should be fixed. - Guido/ Lr Mobile QE

[ketheE]

Hi, i have the same issue.

signing in out of iTunes and Lr dosent work. Neither does restarting the phone. Please help me, thanks.

[greule]

Hi Kethe. Could you give it a try again. Your account should be fixed. - Guido/ Lr Mobile QE

[abysangle]

Hello

I’m facing the same problem.

I tried to re-sign but no luck, still facing the same issue.

[greule]

Hi Abhijeet. Could you give it a try again. Your account should be fixed. - Guido/ Lr Mobile QE

[IngK1]

Hi!

I have got the same problem as many mentioned above. I ve paid for my premium account, but it does not work. I ve tried all the mentioned solutions. Can you help me somehow?

Thank you in advance!

[Charlie.D]

Hi 'IngK1'

I see you do have a valid Lightroom subscription from the Mac app store.  Please be sure to sign into the same account on all your Lightroom devices -- use the same email ID that you used to access the forums here.  Please reply back if you still need help.

--Charlie