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Payed on mobile (Android) app and can't use on desktop anymore!

New Here ,
Jul 23, 2022 Jul 23, 2022

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Hey y'all! So, I was using the desktop Adobe Lightroom Photoshop version but I never payed in it, I used by paying in the mobile (Android) app. But then, I payed this month and it did not work in the desktop anymore.

 

I don't know if it was a bug before but I payed my subscription in the mobile app and it's working there, but not in my desktop version. I already tried to logon and logoff a couple times, but still not working.

 

So, how do I make it work?

Thanks for the attention! 

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correct answers 1 Correct answer

Adobe Employee , Jul 25, 2022 Jul 25, 2022

Hi Gabriel,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & the subscription for Lightroom Mobile is active.

 

Subscriptions purchased on the mobile app grant access to features only on mobile devices and will not work with Lightroom desktop. Check this article to learn more about this: https://helpx.adobe.com/in/lightroom-cc/kb/manage-subscription-android.html

 

You can subscribe to Adobe Lightroom from

...

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Adobe Employee ,
Jul 25, 2022 Jul 25, 2022

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Hi Gabriel,

 

Thanks for reaching out. We're sorry for the trouble with Lightroom. I'd love to help you figure this out.

I have reviewed your profile & the subscription for Lightroom Mobile is active.

 

Subscriptions purchased on the mobile app grant access to features only on mobile devices and will not work with Lightroom desktop. Check this article to learn more about this: https://helpx.adobe.com/in/lightroom-cc/kb/manage-subscription-android.html

 

You can subscribe to Adobe Lightroom from this page: https://www.adobe.com/creativecloud/plans.html

 

A new plan from the above-shared page will allow access to the Lightroom ecosystem on mobile, desktop & web surfaces.

 

Let us know how it goes from here,

Thanks!
Sameer K

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