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Payed subscription shows as unpayed in app.

New Here ,
Dec 10, 2020 Dec 10, 2020

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Hello. My subscription has been prolonged with periodic payment and I've received a receipt from an Apple. But I cannot use application because it says that my subscription was not extended. Tried to restore payments, re-login, etc. Didn't help. I've latest app version on the latest 13 iOS.

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iOS, Mobile, Problem or error

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Adobe Employee , Dec 10, 2020 Dec 10, 2020
Does Lightroom display an error when you try Restore Purchase?  Checking against the account you used to post here, I see no Lightroom Mobile subscription for the past or present time.  Since I see your Lightroom subscription in your iOS Settings, this tells me you have a Lightroom subscription based on another email address.  If you see a "duplicate purchase" error when you try Restore Purchase or to buy again then that confirms you are signed into Lightroom with the wrong account.   If you c...

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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Does Lightroom display an error when you try Restore Purchase?  Checking against the account you used to post here, I see no Lightroom Mobile subscription for the past or present time.  Since I see your Lightroom subscription in your iOS Settings, this tells me you have a Lightroom subscription based on another email address.  If you see a "duplicate purchase" error when you try Restore Purchase or to buy again then that confirms you are signed into Lightroom with the wrong account.  

 

If you can't remember which email address (or Google vs Facebook ID) to use for Lightroom sign in, please reach out to Adobe Support directly. They may be able to help.  Visit https://helpx.adobe.com/contact.html, sign in, and then click the chat button at the bottom right.

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New Here ,
Dec 10, 2020 Dec 10, 2020

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Unfortunately, I have no chat button on a page you provided. Well, after I cancel subscription and return it back, all seems ok. Thanks.

Also, email is the same here and for Lightroom Mobile.

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Adobe Employee ,
Dec 10, 2020 Dec 10, 2020

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I'm glad you got it working.  

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