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Payment debit but not work

New Here ,
Dec 21, 2024 Dec 21, 2024

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My payment is done for adobe light room but not show on app and not working

 

[One attachment removed as there were private information including transaction ID's - Mod.]

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Community Expert ,
Dec 22, 2024 Dec 22, 2024

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You need to contact Adobe by chat directly.

btw: There's nowhere to see that the payment was for Adobe/Lightroom.

 

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

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Adobe Employee ,
Dec 26, 2024 Dec 26, 2024

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Hi there,

 

Welcome to the Adobe Community!

 

Please refer to the following document and verify your subscription: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Let us know how it goes.

Thanks,

Mohit

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