• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Permanently deleted all photos - is recovery possible?

New Here ,
Jan 12, 2022 Jan 12, 2022

Copy link to clipboard

Copied

Hi I Accidentally deleted all Lightroom photos including the deleted album is there anyway lightroom has a server back up because I have over 5k photos that are very important but no way of accessing them, is there any way to get these back from the server

TOPICS
Android , Chrome OS , iOS: iPhone , iPadOS , macOS , tvOS: Apple TV , Web , Windows

Views

668

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 12, 2022 Jan 12, 2022

Recovery depends upon several factors.

 

We would need to confirm your Adobe ID where the photos were stored.

 

A quick check of the ID with which you've used at this forum shows ~2K images deleted in the past week.  When were the other 3K items deleted from the "Deleted Items" folder? 

 

To help improve systems and to provide information to others who may be in this situation, it would be helpful to know why you deleted them from active image status and the trash as well. 

 

In any case recover

...

Votes

Translate

Translate
Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

Copy link to clipboard

Copied

Recovery depends upon several factors.

 

We would need to confirm your Adobe ID where the photos were stored.

 

A quick check of the ID with which you've used at this forum shows ~2K images deleted in the past week.  When were the other 3K items deleted from the "Deleted Items" folder? 

 

To help improve systems and to provide information to others who may be in this situation, it would be helpful to know why you deleted them from active image status and the trash as well. 

 

In any case recovery of image and video files may be possible but the membership in Albums, Folders, etc would not be recoverable. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2022 Mar 12, 2022

Copy link to clipboard

Copied

Hi Rikk

Have the same problem with permanently deleted fotos.

Can you help to recover by giving some instructions or answer to my inquiry please?

Thanks 

Andreas

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 13, 2022 Mar 13, 2022

Copy link to clipboard

Copied

It really depends on how long ago this happened. Can you give me an approximate date?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 17, 2023 Apr 17, 2023

Copy link to clipboard

Copied

Hello have the same problem could you please help?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 18, 2023 Apr 18, 2023

Copy link to clipboard

Copied

no

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 20, 2024 May 20, 2024

Copy link to clipboard

Copied

Hi Rikk, I have the same kind of situation. All photos permanently gone by a mistake. It happend up to 2 hours ago. Is there any chance that You can help me restore these photos? They are realy important. 

Thank you in advance! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 21, 2024 May 21, 2024

Copy link to clipboard

Copied

LATEST

@Piotr24730340huiy  We are looking into the possibility. Please stand by. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines