Copy link to clipboard
Copied
Although I activated 3 weeks ago the persons option, still not a single person is identified.
I only have about 200 pictures in the cloud and about 20 of them are with persons/ portraits. Sync is activated and shows no error.
I am still on the testplan, but I really want to know, if this feaure works or not before I have to decide to go for a payed subsription or not!
Any idea what could be the issue?
Copy link to clipboard
Copied
Hi Sacha,
These forums are peer to peer support. I suggest you post your issue above at feedback.photoshop.com, where Lightroom Engineers may see it sooner. It may help to post a sample photo, if possible.
Copy link to clipboard
Copied
Copy link to clipboard
Copied
The problem may be that there needs to be at least 5 instances of the same face in order for it to show up in the People section. If there are less than 5 pictures of any single face, it will not appear in the list.
The Lightroom desktop app is more helpful as you can look at the Keywords tab of an individual image that has faces in it, and on that tab will be entries for each of the identified faces, with the option to name them. Once you have named a face, it WILL then appear in the People section even if there are less than 5 instances of it.