Photos being cropped after I copy preset in Lightroom

[Jenniferlm80]

When adding the preset to my photo it's cropping my photo. This is with every preset that I have. I can't figure it out at all. 😞 this is on my phone app.

{Thread renamed by moderator}

[Sahil.Chawla]

Hi Jennifer,

That shouldn't be happening, could you please let us know the version of Lightroom you're working on and which device are you using?

Also, are you using default Lightroom presets or have you installed custom presets?

Regards,
Sahil

[Jenniferlm80]

Hi.... I'm using my iPhone XR. It looks like it V.5.1.0.93E03A. I hope that's the version I just gave you. They are all presets that I purchased from Etsy. 
thank you very much! 

[Glenny5604]

This is also happening to me. What did you do to resolve?  Thank you.