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Photos deleted/missing in Lightroom mobile (Android)

New Here ,
Sep 12, 2022 Sep 12, 2022

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Buenos días.

Al proceder en mi tablet android a añadir archivos .dng a la carpeta "Todas" de la Biblioteca de Adobe Lightroom, durante el proceso de añadido aparece un mensaje de espacio insuficiente en el almacenamiento interno del dispostivo. En ese momento y al aceptar dicho mensaje, la aplicación Adobe Lightroom parece colgarse y hacer cosas raras. Cuando se recupera (a los pocos segundos), la carpeta "Todas" que contenía unos 1000 archivos aparece con tan sólo 51 archivos y observo que el almacenamiento interno de mi tablet ha recuperado con ese borrado sorpresivo y repentino unos 120 GB (tenía ocupados 254 y ahora tiene 133).

Mi pregunta es: ¿por qué sucedió esto? y SOBRETODO Y MÁS IMPORTANTE ¿es posible recuperar los archivos perdidos?

A la espera de respuesta:

Muchas gracias anticipadas.

Un saludo.



{Title edited by Moderator}

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Hi there,

 

Thanks for reaching out. We understand your concern.

Which version of Lightroom Mobile and Android are you using? Are you using the app through a subscription, or were you using a free trial? If you have a subscription, please go to lightroom.adobe.com to check if you can find the images there. Also, please ensure you are signed in to the app using the correct email ID. Do you have a copy of the files on your memory card? Did you recently update or re-install the application? What was the exact message of insufficient space that was shown? Did it have any disclaimer for the deletion of images?

If you are using the free version of Lightroom mobile, please try restarting the mobile phone to check if that helps.

 

You can try connecting your phone to the computer and navigating to the Lightroom folder on the internal storage to check if you can locate any images. You can also check the com.adobe.lrmobile folder in the internal storage of the phone > Android > data > com.adobe.lrmobile > files and check if you can locate the images there.

 

We're here to help. Just need some more info.

 

Thanks.

Ranjisha

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