Photos not showing after import

[dje8491958]

This issue is coming up with Lightroom CC version 9.1 on MacOS Sequoia 15.7.2

I have recently imported some photos into different albums and they are not loading when trying to view them in either Grid View or Edit View. Very few photos of these albums appear, with the rest simply appearing as black boxes with no icon indicators. I have attached a couple screenshots showing missing photos. I have restarted my computer as well as a full shutdown with and without external displays attached. 

I have found other forum posts outlining the steps to remove catalog preview files, however I am unable to locate these files. I have a background in IT and am an avid Lightroom user so I feel it should be an easy fix, but I'm obviously missing something.

[Srishti Bali]

Hi @dje8491958

Thanks for the detailed description and screenshots. Could you please check and confirm whether the photos appear on the web at https://adobe.ly/3LjeoEo? If they do, please try resetting Lightroom preferences, as this often resolves issues like black thumbnails or photos not loading correctly:

• Quit Lightroom

• Relaunch the app while holding Shift + Option

• When prompted, confirm the preference reset.

Once Lightroom restarts, give it a few moments to reload previews and check if the photos display correctly. If the issue persists, we can look into next steps.

Regards,

Srishti

[dje8491958]

Thank you for the quick reply. When trying to load on the web, the photos in question show "Error rendering" when I hover over them.

[Claire H.]

@dje8491958 thanks for letting us know what you're seeing. “Error rendering” usually indicates a cloud preview or sync issue. Can you confirm that you tried resetting Lightroom? Let's try a few other things:

1. In Lightroom desktop, click the cloud icon and resolve any sync errors. On the web, open one affected photo, make a tiny edit, wait a few seconds, then refresh to force a new preview.

2. Lightroom > Preferences > Performance > set Use Graphics Processor to Off, quit and relaunch. If thumbnails are still black, quit Lightroom, go to ~/Library/Application Support/Adobe/Lightroom CC/, and move the Data and Caches folders to your desktop. Then, relaunch Lightroom to rebuild clean caches.

3. Preferences > Local Storage > confirm free disk space and whether originals are stored locally. In the Info panel for one failing photo, you can just check the Original availability; if it's missing, you can download the original and recheck.

4. Sign out of the Creative Cloud desktop app, quit it, sign back in, then relaunch Lightroom and let sync settle for a few minutes.

If the issue continues, please attach Help > System Info, the files you're working with, and a screen recording of launching Lightroom, including the cloud status panel showing any errors. I hope this helps! ^CH

[dje8491958]

I did reset preferences prior to the following steps.

1. Cloud sync is showing as "Synced and Backed Up". I am unable to make any edits on the web as I get the error "Proxy image missing".

2. Turned GPU off and relaunched with no luck. Searched for the listed folder, but once I get to "Adobe" there is no "Lightroom CC" folder. I searched through "Lightroom AMT" as well as "Adobe Lightroom Classic NGL" and didn't find any Data or Caches folder.

3. No option for local storage. Around 1 TB of free space on local disk. Does show local Original availability.

4. Signing out didn't resolve.

System Info attached along with screen recording launching and showing sync status.

[dje8491958]

I also just happened to see that Lightroom only supports Lossless Compressed Raw from the Sony A7V at this time, which I believe is my issue. I was under the impression all formats were supported by now.

[Sameer K]

Hey, @dje8491958. Thanks for the updates. Compressed Raw output isn't yet supported. For the images you've imported already, check Lightroom Web if they've synced up to the cloud: https://adobe.ly/49tc6KP

You've also exhausted your cloud storage, and new images won't sync up to the cloud. To further troubleshoot and avoid the risk of data loss, please clear some space on the cloud and ensure that Lightroom has synced all images to the cloud. Alternatively, make sure you have local backups of all pending edits and images. 

Thanks!

Sameer K
(Type '@' and type my name to mention me when you reply)

[shala35080284]

Hey Sameer, do you know when compressed raw will be supported? Hopefully soon? Otherwise what would the best workaround be as Adobe DNG converter didn't work either. Cheers

[Sameer K]

Hey, @shala35080284. Thanks for bringing this up. We currently don't have an established timeline to share for this, and the team is working on it is all I can share.

I hope you understand. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)