Photos were not added after click Add photos

[eliškav826255]

When I want to add photos from hard drive or desktop to Lightroom after selecting photos for import and click to ADD PHOTOS my photos are not added  and there is written:  Some photos were not added or Unable to copy file. Whats wrong? I have PC not notebook.

[Akash Sharma]

Hi eliškav826255,

Sorry that you cannot import images into Lightroom CC. We'd need some more info to provide you with some specific troubleshooting steps. Few questions:

• Are you using Lightroom CC or Lightroom Classic CC?
• Which camera have you used to capture those images?
• Are you importing from- Camera, Card Reader, or Hard-drive?
• If using Lightroom Classic CC:

1. What Import option are you using?  (Copy, Move, Add)
2. What Destination folder is selected for the Import? (Is there sufficient space?)

Also, could you please provide a screenshot of the error message you're seeing in Lightroom?

Thanks,

Akash

[eliškav826255]

Lightroom CC and photos are from Nikon 5300. Im trying to import from card drive or card reader. Im usinh ADD photos option.

S pozdravem

Ing. Eliška Váchalová

8. 10. 2018 v 13:10, Akash Sharma <forums_noreply@adobe.com>:

Photos were not added after click Add photos

created by Akash Sharma in Lightroom Classic CC — The desktop-focused app - View the full discussion

Hi eliškav826255,

Sorry that you cannot import images into Lightroom CC. We'd need some more info to provide you with some specific troubleshooting steps. Few questions:

Are you using Lightroom CC or Lightroom Classic CC?

Which camera have you used to capture those images?

Are you importing from- Camera, Card Reader, or Hard-drive?

If using Lightroom Classic CC:

What Import option are you using? (Copy, Move, Add)

What Destination folder is selected for the Import? (Is there sufficient space?)

Also, could you please provide a screenshot of the error message you're seeing in Lightroom?

Thanks,

Akash

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[eliškav826255]

[Akash Sharma · Accepted solution]

It seems there are 2 different issues.

• Your Lightroom library is somehow not populating the image thumbnails either because it is not syncing properly or the images are not loaded correctly.
• Your images are not getting imported from SD card as the source might have connection/hardware issues.

I'd suggest that you try copying the same set of images to your desktop from the SD card and then see if the import fine.

Thanks,

Akash

[Vivienne R]

Hi, I have the same issue but it is only with certain shots in the same sequence. Most of the photos have loaded OK but I have about 7 shots that I get the same error window "these files cannot be downloaded". They were all saved to my Notebook at the same time so I cannot see why they would be different to the ones which loaded to lightroom OK. I've tried renaming a file but that makes no difference. This is very frustrating when you have limited time to get them edited. I pay monthly for my Lightroom and would not expect this sort of issue.  

[Dani.d.photos]

Did you end up finding the solution?  Mine is doing the same thing, and I need to get these photos out to clients asap!

[defaultbhlioub0qkjh]

I'm having the same issue. It's frustrating! I even moved my photos from my SD card to my desktop, then to my desktop to Lightroom and I'm still having the issue. 

[Erin21927959fv2d]

Also having this issue, did you find a solution? 

[defaultbhlioub0qkjh]

Still having this issue.

[Alejandro21783686ak1l]

I am having the same issues, I am using Lightroom (not Classic). I am getting this error over and over, I used two different cameras and still gives me the same error. 

I copied the photos from the SD card to the desktop and the issue persisted. 

What I found that SOMETIMES WORK:

- Copy and paste all raw images in a different folder, it DOES NOT fix the issue but at least I am able to add some photos

- Restarting my PC, this DOES NOT fix the issue but at least I am able to add some more photos 

I tried: 

- Renaming photos, it did not work for me

- Adding photos from my SD card, did not work 

- I thought  I had an issue as I downloaded it from the Microsoft App store for Windows, so I redownload the software from Adobe’s web site and I am still having the same issues. 

This frustrating issue is not what I expected from Lightroom. I used the Lightroom mobile app  on my phone and I was amazed at how good it was, and I decided it was time to move to a bigger screen. I am disappointed with my experience using this app on Windows. 

I hope you guys can patch the app or fix the issue. 

I am using Lightroom Version 5.0

[Gaby22462602rx7i]

I have to agree. Lightroom on windows does not work for me, but when I use the same method to add photos from my hard-drive/ sd card with an adapter, it works perfectly. I'm stuck editing from my phone. 

[Gaby22462602rx7i]

Hey, I'm having the same problem! I tried importing pictures from my SD card, moved it to my hard-drive and tried it from that. I use Lightroom CC, Canon Eos 6d. I still have no solution to this problem. 😕

I use a laptop (dell) to edit photos 

[Hardeesh24623762q7wp]

Hi,

Is there any solution to this problem? I am loading from the desktop and still having issues.

[Sandy22499168j6jt]

If u'r image file is JPG. U can change the file extension from JPG to PNG (use photoshop), then re-add that PNG (new file) to LR. The kind of extension can be the issue, that's work to me. Good luck 🙂