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Pictures don't show on screen

New Here ,
May 05, 2022 May 05, 2022

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When I go to my uploaded photos there are only dates and black squares. I cannot view the photo until I click on it to edit. I cannot see what photo I'm clicking on. Only a black square. I have tried rebooting and closing the app and reopening.

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Chrome OS

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi there,

 

We're sorry about the trouble experienced with Lightroom. We're here to help.

Which version of Lightroom and operating system are you using? Is this happening with a particular file format? Where are the images located? Also, which Graphics card did you install on the machine? Is it up-to-date?

 

Check this article for the troubleshooting steps: https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html.

 

Let us know if this helps.

 

Thanks.

Regards

 

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