Pictures don't show on screen

[christy24337821sb5h]

When I go to my uploaded photos there are only dates and black squares. I cannot view the photo until I click on it to edit. I cannot see what photo I'm clicking on. Only a black square. I have tried rebooting and closing the app and reopening.

[Ranjisha Sengupta]

Hi there,

We're sorry about the trouble experienced with Lightroom. We're here to help.

Which version of Lightroom and operating system are you using? Is this happening with a particular file format? Where are the images located? Also, which Graphics card did you install on the machine? Is it up-to-date?

Check this article for the troubleshooting steps: https://helpx.adobe.com/lightroom-classic/kb/photos-appear-black-gray-rectangles.html.

Let us know if this helps.

Thanks.

Regards