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Plan Issues

New Here ,
Dec 26, 2022 Dec 26, 2022

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Hi,

I'm a highschool student and my art teacher bought a plan for me last year. The plan didn't include Lightroom, so when I recently got a Mac for Christmas I decided it was time to buy it. I bought the yearly option and payed $120. When the page refreshed it was as if I had never bought it and it still gave me the option to "Try" or "Buy Now". I thought maybe it didn't go through, but when I checked my bank account the money was gone. The art teacher that bought my plan quit, so I can't contact her. Whenever I click on Lightroom it says I need to request permission from my "administrator"? I'm guessing that's IT, but my school isn't helpful in that area (I've had issues before I had to resolve by myself). If I get permission from this administrator will lightroom work on my desktop? I mean the fact is my money is gone and the app isn't working. I don't want to cancel my school plan from last year, because I still use it. I just want lightroom for desktop and my $120 not wasted. I swear by adobe and have been editing with it for years, please help me.

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Adobe Employee ,
Dec 27, 2022 Dec 27, 2022

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Welcome to the Lightroom Community. I've reviewed your profile, and you have two profiles under your email.

Each of the profiles has an active subscription. The business-associated profile has Creative Cloud & your personal profile has Lightroom 1TB.

 

Try to sign out & at the time of signing in, choose the Personal profile & check if Lightroom is still in trial mode. Check this to learn more about managing your profiles: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

 

Let me know how it goes.

Thanks!
Sameer K 😁

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New Here ,
Dec 31, 2022 Dec 31, 2022

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Thank you I signed into my personal account but Lightroom is still in trial
mode. It like I never bought it. Should I cancel my account to refund the
money then buy Lightroom again?

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