Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0

PLEASE HELP! All my pictures are gone

New Here ,
Dec 01, 2019 Dec 01, 2019

Copy link to clipboard

Copied

Hi! My iPhone had to be transferred and restored this week and I am so sad because I lost EVERYTHING within my Lightroom app. All my past edits, all my presets, etc. Do these not save and transfer even though I have an account and use my email for sign in? I thought everything would be there but it isn't. Please help! Thanks!!!

Views

291
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Dec 02, 2019 Dec 02, 2019

Copy link to clipboard

Copied

As well as having an Adobe account, do you also have an active subscription to one of the Adobe Photography Plans, or were you using the free version of the Lightroom iOS app? Without a subscription, all the photos that you had in the LR app on your phone would not have been synced to the Adobe cloud (because "sync" is not available in the free version), so there's nothing available to automatically restore. If that's your situation, did you take regular backups of the iPhone via iCloud or iTunes which you could restore from?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

Copy link to clipboard

Copied

LATEST

Have you restored your iPhone from an iOS backup which you created from your previous iPhone (which had Lr installed)? This is the only way how you can  preserve the data of a free-version of Lightroom


- Guido/ Lr Mobile QE

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines