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Please help! Lost all photos and presets!

New Here ,
Feb 03, 2021 Feb 03, 2021

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I just upgraded my phone today from the iPhone 10 to 11. Before doing so, I logged out and back on to Lightroom to make sure all my photos would be there. They were. We then completed the upgrade and when I logged back on to my new phone, all was gone (except for one photo, strangely), even my presets! Please help! I this was years of work!!  

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Crash or freeze, Mobile, Presets or profiles, Problem or error

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LEGEND ,
Feb 03, 2021 Feb 03, 2021

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You've posted in the forum for Lightroom Classic (the traditional version for desktop computers). You'll get better help faster by posting in the Lightroom Mobile forum:

https://community.adobe.com/t5/lightroom-for-mobile-apple-tv/bd-p/lightroom-for-mobile-and-apple-tv?... 

 

[Use the blue reply button under the first post to ensure replies sort properly.]

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Adobe Community Professional ,
Feb 04, 2021 Feb 04, 2021

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Do you have a paid subscription? If so, all of your photos were safely stored in the cloud. They should show up on the new phone when you log into your account. If you worked with a free version of Lightroom, your photos were stored with the app on the device. You need a backup of your phone to retrieve the photos.

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi Halina0101

I'm assuming you have the free-use version of Lightroom that doesn't sync to Lightroom's cloud storage for backup as Theresa suggested.

 

Restoring a backup should restore all the photos Lightroom had.  Is it possible the backup had for your iPhone 10 wasn't recent enough to include the photos you had in Lightroom?  Is there another backup of the iPhone 10 you can try to Restore onto your new phone?  

 

Another option: if Lightroom on your older phone still had the images you expect, please try the advice on this page to see if you can recover any photos: https://helpx.adobe.com/lightroom/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html 

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