Premium does not work

Report · Apr 01, 2022

Hello,

I have had the paid subscription "lightroom premium" from you for quite some time. Unfortunately, it does not work right now and I am always linked to a page with the "premium functions" and RAW images so that I subscribe again.

This problem was already several times, but was gone the next day, but now it is already for several days and I can only use the free features.

Where is the problem here, how can I solve it?

Greetings
Markus

Report · Apr 01, 2022

Hi there,

We're sorry to hear that. Are you logged in with the subscribed Adobe email address in the Lightroom Mobile app? Do you have complete subscriptions which include Lightroom Desktop, web, and mobile versions? If yes, are you able to use premium features on desktop or on Lightroom web?

Also, take a look at the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/in/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

Let us know the status?

Thanks,

Mohit