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Premium Features not working

New Here ,
Oct 09, 2023 Oct 09, 2023

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I PURCHASED A PREMIUM SUBSCRIPTION BUT I CANNOT USE ALL PREMIUM FEATURES OF LIGHTROOM MOBILE. WHAT SHOULD I DO?

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Android , iOS: iPhone

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Guide ,
Oct 09, 2023 Oct 09, 2023

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You will need to be more specific. Please give details of exactly what is not working for you. What is your device? Make, model and version number. Device OS version?

It does not help to type in all caps.

 

It will probably be more useful if you post in the "Lightroom Ecosystem" forum,

 

 

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-8700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Hello @April-Kisses328080226p0y 

 

KR Seals is correct, we need more info to be able to help.  Is this iOS, Android, Mac or Windows.  What errors do you see, if any?

If this is the mobile app, does it help to try Restore Purchase?  More info here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html 

Otherwise, please contact Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen
...and in the chat field (lower right), type AGENT, and let the Support agent know you have a subscription problem.

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