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3

Premium licence for mobile not working

Community Beginner ,
Sep 20, 2023 Sep 20, 2023

I bought a premium licence, starting with a 2 months trial period (from galaxy store). After starting lr the premium features remained blocked. When I want to buy a licence again I get a error saying: licence already bought. I am logged with right Login for sure. In Galaxy Store the subscription is valid. Please help resolving the issue. 

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Android
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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

Hey @A.32409631gna3 . Welcome to the Lightroom Community. I'll help you figure this out.


I've checked the account you're signed into the community with, but I could not find an active subscription in your account. If you've been charged to your bank account, check this page for help with managing your subscription: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html


This should help. Give me a heads up if it does. Thanks!

Sameer K

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Community Beginner ,
Sep 21, 2023 Sep 21, 2023

Hi. Unfortunately this doesn't help. When I tap "upgrade now" the error occurs. It says: "purchase finalization error. Already bought. And the error code:IS9224/6050/KBSIMFPLZP". In Galaxy Store the subscription is valid. 

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Community Beginner ,
Sep 21, 2023 Sep 21, 2023
LATEST

@Sameer K  answer above. 

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