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Premium subscription

New Here ,
Aug 21, 2022 Aug 21, 2022

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I tried the premium subscription for one week (free) then I cancelled it and now I can not use my own presets that I had long time before this subscription. How can I return all my presets? 

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iOS: iPhone

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Adobe Employee ,
Aug 22, 2022 Aug 22, 2022

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Hello @Kamilla25739254q697 

I cannot reproduce the issue as you describe it. I created some presets of my own, and then let my account lapse into an expired state and I can continue to use them.

 

My guess is that you might be trying to apply presets to Raw images.  Making edits of any kind on Raw images requires a subscription.

 

If that is not the case, and you are simply trying to edit JPGs, DNGs, or other images, can you confirm what image type you are using?

And can you confirm you are looking for your presets in the right place, under Presets > Yours > User Presets?

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