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Presets are missing

New Here ,
Oct 08, 2022 Oct 08, 2022

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I got a new phone and went to login to my lightroom, and when I did all of my presets are gone and so are all of my photos but it's under the correct email I used before? 

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iOS: iPhone

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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Do you have a paid subscription, or a 'Free' version?

With the 'Free' version you would need to recover images and presets from a phone backup-

https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

 

If a paid subscription version- Did you use the same email and ID to login?

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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