• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Presets are missing

New Here ,
Oct 08, 2022 Oct 08, 2022

Copy link to clipboard

Copied

I got a new phone and went to login to my lightroom, and when I did all of my presets are gone and so are all of my photos but it's under the correct email I used before? 

TOPICS
iOS: iPhone

Views

30

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 08, 2022 Oct 08, 2022

Copy link to clipboard

Copied

LATEST

Do you have a paid subscription, or a 'Free' version?

With the 'Free' version you would need to recover images and presets from a phone backup-

https://helpx.adobe.com/ie/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing....

 

If a paid subscription version- Did you use the same email and ID to login?

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines