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Presets disappeared from Lightroom mobile

New Here ,
Oct 01, 2019 Oct 01, 2019

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Does anyone know why all the earlier created presets and photos disappeared in the mobile version of Lightroom? I have been using Lightroom mobile for about a year.

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correct answers 1 Correct answer

New Here , Oct 03, 2019 Oct 03, 2019
FIXED - I deleted the app completely and re-downloaded/sign in and all my presets appeared.

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Oct 02, 2019 Oct 02, 2019

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Hi there,

 

That is not a typical experience, sorry to hear that you're no longer able to access your presets and photos on Lightroom mobile. 

 

Please verify which version of Lightroom you're using by clicking on the hamburger icon on the top left to open the menu choices, then click on About Lightroom.

 

Also, check on Lightroom Web if you're able to access your images: https://lightroom.adobe.com/

 

Thanks,

Akash

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New Here ,
Oct 03, 2019 Oct 03, 2019

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I just got a new phone/reinstalled Lightroom mobile on my iPhone 11Pro and also noticed that my presets are gone. My pictures are synced but presets are nowhere to be found. They are visible in Lightroom CC however. I have tried logging out and back in. Any thoughts?

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New Here ,
Oct 03, 2019 Oct 03, 2019

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FIXED - I deleted the app completely and re-downloaded/sign in and all my presets appeared.

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Community Beginner ,
Apr 22, 2020 Apr 22, 2020

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I need help my Lightroom app was acting funky so I deleted it and then I reinstalled it and all my presets are gone all my photos are gone it's a completely blank account how do I restore all of those??

thanks

tiffany

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New Here ,
Sep 10, 2023 Sep 10, 2023

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Hi there, have you fixed the problem yet? I unexpectedly lost all photos without doing anything huhu

 

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Adobe Employee ,
Sep 11, 2023 Sep 11, 2023

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You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

 

In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

 

Thank you!

 

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Nov 07, 2020 Nov 07, 2020

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I read in many places that the same thing happened to many people as to you 😞

Danny

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