Presets disappeared from Lightroom mobile

[Polinavikt]

Does anyone know why all the earlier created presets and photos disappeared in the mobile version of Lightroom? I have been using Lightroom mobile for about a year.

[Akash Sharma]

Hi there,

That is not a typical experience, sorry to hear that you're no longer able to access your presets and photos on Lightroom mobile. 

Please verify which version of Lightroom you're using by clicking on the hamburger icon on the top left to open the menu choices, then click on About Lightroom.

Also, check on Lightroom Web if you're able to access your images: https://lightroom.adobe.com/

Thanks,

Akash

[Tonesauce]

I just got a new phone/reinstalled Lightroom mobile on my iPhone 11Pro and also noticed that my presets are gone. My pictures are synced but presets are nowhere to be found. They are visible in Lightroom CC however. I have tried logging out and back in. Any thoughts?

[Tonesauce · Accepted solution]

FIXED - I deleted the app completely and re-downloaded/sign in and all my presets appeared.

[tiffanyg28651314]

I need help my Lightroom app was acting funky so I deleted it and then I reinstalled it and all my presets are gone all my photos are gone it's a completely blank account how do I restore all of those??

thanks

tiffany

[kacy3219879966s7]

Hi there, have you fixed the problem yet? I unexpectedly lost all photos without doing anything huhu

[Rikk Flohr: Photography]

You’ve posted to a very old thread. It is highly unlikely that the issue described in this thread, though not impossible, is the same issue which you are currently experiencing. Rather than resurrect an old thread that is seemingly similar, you are better posting to a new thread with fresh, complete information including system information, a complete description of the problem and step-by-step instructions for reproduction. 

In the unlikely event the issue is the same, we will merge you back into the appropriate location. 

Thank you!

[dannyg18945319]

I read in many places that the same thing happened to many people as to you 😞