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Presets disappeared

New Here ,
Oct 29, 2020 Oct 29, 2020

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Hi,

A while ago I posted a question here and unfortunately the issue is still unsolved. I lost all (hundreds) of my presets in the lightroom mobile app. Also cannot see them on my computer. I've tried resetting, restarting, etc etc but am out of options now. Is there a way of getting them back or do I have to reinstall every single preset all over again? 
much appreciate the help,

Kreet Kangur 

TOPICS
Download and install, How to, Presets or profiles, Problem or error, Sync

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Adobe Employee ,
Nov 03, 2020 Nov 03, 2020

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On which OS version have you experienced this issue. On iOS? If so have you updated to a new phone?  Hope to get a clue about your issue soon - Guido/ Lr Mobile QE

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New Here ,
Nov 06, 2020 Nov 06, 2020

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Thanks for your answer.

yes, on iOS and I had the same phone when I got the presets. 

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Adobe Employee ,
Nov 09, 2020 Nov 09, 2020

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and do you have more than one Adobe-id in use? 

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New Here ,
Dec 14, 2020 Dec 14, 2020

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Hi,

thanks for still trying to have an solution for me. 
I've got 2 accounts now (only realised it after the presets disappeared and I logged out from my account to log back in and see if they come back, which they didn't) 

 

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