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Presets don’t show up in Lightroom on a new phone

New Here ,
Jan 16, 2020 Jan 16, 2020

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I got a new phone and unfortunately none of my apps updated by themselves. So I had to upload all my apps manually and none of my presets show up!! What can I do?

 

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Adobe Employee ,
Jan 16, 2020 Jan 16, 2020

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Hi there,

Sorry to hear that presets did not show up in the Lightroom app, did you sign in with the Adobe ID?

Do you have an active subscription?
Also, could you please check here and let us know if the presets are available here when you try to edit an image? https://lightroom.adobe.com/libraries

Regards,
Sahil 

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New Here ,
Jan 16, 2020 Jan 16, 2020

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Hi, I cannot edit my pictures through the link either.

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Adobe Employee ,
Jan 20, 2020 Jan 20, 2020

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LATEST

The best way to preserve your apps is to create a iOS backup from your previous phone and restore your new phone from this iOS backup. With this all your photos/presets will be preserved as a free Lr Mobile user. Hope this helps - Guido / Lr Mobile QE

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