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Presets unable to use after log out from Lightroom Mobile

New Here ,
Dec 20, 2020 Dec 20, 2020

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Hey everyone, 

 

Recently I changed my phone and I had to log back in to my Lightroom mobile app. I realized that even though I can see my presets, I am not able to use them (copy settings option is unavailable). Was wondering if anyone has any idea how to fix this / how can I recover my presets.

 

Thank you!!

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How to, Presets or profiles, Problem or error

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Adobe Employee ,
Dec 21, 2020 Dec 21, 2020

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Did I get it right that the preset-dngs, which you have imported form a preset-app are still listed but when you open up such a preset-dng that the Edit options+Copy/Paste Settings +Create Preset are disabled? If so, when you open up the Cloud Status icon what info is listed there? In addition, when you share a  new preset from your preset-app, ...do you see the same failure?

Hope to get a clue about your issue soon. - Guido/ Lr Mobile QE

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New Here ,
Dec 21, 2020 Dec 21, 2020

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Hi! Thanks for your quick response. 
Correct, I can see the presets, however when I open a preset-dng, the copy/paste settings and create preset are disabled. I tried something today...I still have my old phone so I tried to sync everything using the same account (the presets on my lightroom app on my old phone work). When I open the cloud status icon on my new phone it says syncing, however it's been like this for more than 8 hours and presets are still not working. 
To answer to your last question, I don't have a presets app..I usually get my presets from various websites. If you have any idea on how to fix this, would be much appreciated!! 

Best!

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Adobe Employee ,
Dec 22, 2020 Dec 22, 2020

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Have you tried to restart your iPhone to see if that makes a difference? - Guido/ Lr Mobile QE

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New Here ,
Dec 22, 2020 Dec 22, 2020

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My presets are working now that the sync completed. It took a long time to complete, but what matters is that the issue got resolved this way. 
Thank you for your assistance! 

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