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“Preview not editable” a lot in 7.01 iOS Lightroom

New Here ,
Oct 29, 2021 Oct 29, 2021

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I am getting the "preview not editable" message on a lot of my photos in the iOS app these days. I try to download the original and it doesn't change. Is this a bug introduced with latest version? 

30E34CD6-F625-4CAB-A795-D267982C63E2.jpeg

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Adobe Employee ,
Oct 30, 2021 Oct 30, 2021

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Hi, it looks like it hasn't finished syncing the Smart Preview or it's stuck. Try force quitting the app and restarting the phone to see if it works. 

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New Here ,
Nov 01, 2021 Nov 01, 2021

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Same thing for me nothing works and I am ready to dirch this app now.  Worst update EVER!

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New Here ,
Nov 01, 2021 Nov 01, 2021

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I uninstalled and reinstalled the apps and seems to have fixed it for now. 

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Adobe Employee ,
Nov 01, 2021 Nov 01, 2021

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@Stephenjc 

If you are using Lightroom on multiple devices, are you sure the images have finished importing from another device such that the photos and their smart preview copies are actually ready for editing on peer devices?

 

You may have issues that are stuck during sync.  If you sign into your same account at lightroom.adobe.com, do you see an album called Sync Issues with photos inside?  If so, 1) be sure have you backups of the originals stored safely outside of Lightroom, and then 2) delete the affected images.  Finally, 3) re-import the images. 

 

If incomplete uploads/sync issues aren't the reason why your Lightroom Mobil app can't edit the image, does it help if you make simply add a caption in Info view?  I wonder if metadata isn't flowing well, and pushing other kinds of metadata might unblock the image.

 

Please let me know if anything above, or if any other steps you've tried on your own help.

 

Kind regards,

Charlie

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