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Previous phone's pictures do not appear on my new phone

New Here ,
Dec 21, 2021 Dec 21, 2021

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  • I have a new phone and when I logged into lightroom, all of my pictures have gone. How do I get them back?
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Adobe Employee ,
Dec 21, 2021 Dec 21, 2021

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Hi, Sorry you're having trouble.

Unfortunately, your photos and presets are not synced with a free account and may be lost. You may be able to recover your images if you have a backup of your previous phone. Presets may be recovered if you contact the place you got them from. I hope that helps. 

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