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problem importing photos

New Here ,
Oct 09, 2021 Oct 09, 2021

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for the past 2 days i have been having problems importing/adding photos into lightroom. in the months i have been using lightroom i have never had this problem untill now and its stressing me out ahah. the way i work is. i have a desktop folder named "raw pictures" that i move my photos from my sd into this folder and i then eject my sd. i enter lightroom and press add photos to which i add them from said folder. for the past 2 days when trying to add photos it comes up a window saying "some photos were not added, unable to copy file"!! but as you can see it has allowed me to add 6 photos out of 143, when i try to add phots for the 1st time it will say "unable to download photos" but after that it will say "copy photos". no settings have changed in my camera . hoping someone on here can shine some light on the situation.20211009_151141.jpg 

thanks

 

Dom 

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New Here ,
Oct 09, 2021 Oct 09, 2021

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I'm having the same problem. have tried everything, including deleting most of my raw files off of hard drive after loading them to a seperate drive, and starting over. I've even deleted and rebooted lightroom, and then loaded some files and the problem seems to have gotten worse!!

 

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New Here ,
Oct 09, 2021 Oct 09, 2021

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Glad to see I am not alone in this problem!  Sure wish they would get it fixed.

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New Here ,
Oct 09, 2021 Oct 09, 2021

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same issues it took me 40 trys last week to finally upload all 60 pictures..... super frustrating and when i went to cancel my membership to look into others they are wanting to charge me a 20 dollar cancel fee.... When i cant even use this... 

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New Here ,
Oct 10, 2021 Oct 10, 2021

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I am also having the same issue and wanted to cancel because of it, but also want to charge the $20 fee. I see no way to contact them for support or help in the matter and I'm not happy I am paying for a service that now only allows me to upload 6 pictures....there needs to be online chat or something.

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Adobe Community Professional ,
Oct 10, 2021 Oct 10, 2021

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"for support or help"-

You need to contact Adobe directly through the Chat system at the link.
https://helpx.adobe.com/contact/support.html
Look for and Select the chat icon at the bottom right of the page to open a chat session.

2021-10-10 21_24_59-Contact Customer Care — Mozilla Firefox.jpg
Type in AGENT into the chat window to connect directly to a person rather than the AI System.

You need your Web Browser logged in to your Account Id and Cookies allowed.

 

 

Regards. My System: Lr-Classic 11.0.1, Photoshop 23.0.2, Lightroom 5.0, Bridge 12.0, Windows-10.

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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We've contacted support.  This has been a problem for MONTHS.  This bug should have been fixed a long time ago.  We are all getting "unable to copy file" error when trying to add photos.  Please fix this.  There are multiple threads already.  Hundreds of posts regarding this in my fb photography groups.  Everyone with the same error after changing absolutely nothing about their work flow or settings.  This is an Adobe problem.  Why is this still not fixed?????

 

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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LATEST

@Timothy.Spear has posted a possible solution at the bottom of this thread. If that doesn't help your situation, I would recommend reviewing: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/some-photos-were-not-added-unabl... to see if you have the problem described in that issue. If so, let us know so we can merge this thread with that to give our engineers a single source of information. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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New Here ,
Oct 10, 2021 Oct 10, 2021

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I have the exact same issue! Does anyone know how to fix the issue?

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Contributor ,
Oct 10, 2021 Oct 10, 2021

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Through luck, I was having issues only on my laptop not on my desktop. I then also started having issues with my software development tools; I eventually traced my issues down to McAfee's realtime antivirus scanner. I shut it off, problems went away, so I switched my laptop to Norton.

 

No idea, if this is the same cause you have,

 

Tim

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