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Problem with Lightroom mobile and laptop version

New Here ,
Jun 01, 2023 Jun 01, 2023

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Hello. Why, when I go to the same lightroom with the same ID that I have in my mobile on macbook, it opens for me and writes that your subscription has expired. My payment is removed every month and everything works fine in the mobile version. On my laptop, it shows old photos there and writes that I need to renew my subscription. But even when I try to update it gives an error (How can I solve this problem?. At the beginning, the subscription was bought in Russia, then, due to the fact that payment cards stopped working, I changed it to another one and everything is still fine with payments. But it is on laptops that after that I can't open the same lightroom to synchronize my phone and laptop. It's important for me for work. Please HElP. Thanks 

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iOS: iPhone , macOS

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correct answers 1 Correct answer

Adobe Employee , Jun 01, 2023 Jun 01, 2023

Hello @Anna301737985rxg 

Your Lightroom Mobile Premium subscription provides service only for iOS and Android mobile devices, but not Windows or Mac desktop computers.  

 

Your current mobile subscription will continue to work, but you probably won't be able to start a new desktop subscription at this time if you reside in Russia.  Please see this blog post for more info: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

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Enthusiast ,
Jun 01, 2023 Jun 01, 2023

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Contact customer service. None of the community members on here will be able to help.

 

Tim

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Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

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Hello @Anna301737985rxg 

Your Lightroom Mobile Premium subscription provides service only for iOS and Android mobile devices, but not Windows or Mac desktop computers.  

 

Your current mobile subscription will continue to work, but you probably won't be able to start a new desktop subscription at this time if you reside in Russia.  Please see this blog post for more info: https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia 

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