Problem with synch

New Here ,
Nov 25, 2021 Nov 25, 2021

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Hello, 

I have problem with synchronization of my Lightroom library through my devices. I work on iMac and iPad. And my work doesn’t synchronize. It happened after last update, I even tried to delete app on my iPad and reinstall it but nothing happened.

I checked my settings and everything seems to be okay. 

Do you have any suggestions? 

Thank you

Thank you!
Iryna
www.irynabidasova.com
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iPadOS, macOS

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Adobe Employee ,
Nov 25, 2021 Nov 25, 2021

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Hi,

in case of sync errors, never delete the app.
That might make you lose the edits you were trying to sync.

please send us a diagnostic log:

  1. tap on settings icon
  2. tap on Help & support
  3. long press on Access our support forum
  4. send us a mail


Thanks,
Ignacio

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New Here ,
Dec 03, 2021 Dec 03, 2021

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Still not working. I imported 300 pic to iMac LR library and didnt synch to iPad / iPhone at all 😕 

all these problems appeared after last update in octover! 
where is the problem? I checked settings and nothing found!

Thank you!
Iryna
www.irynabidasova.com

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Adobe Employee ,
Dec 03, 2021 Dec 03, 2021

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Do you see the photo synced to LrWeb? https://lightroom.adobe.com/

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New Here ,
Dec 03, 2021 Dec 03, 2021

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No 😞

Thank you!
Iryna
www.irynabidasova.com

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New Here ,
Dec 03, 2021 Dec 03, 2021

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I can see the the same library as on iPad

Thank you!
Iryna
www.irynabidasova.com

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