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Probleme de compte

New Here ,
Sep 20, 2023 Sep 20, 2023

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Après avoir changé de téléphone mon compte m'indique que je ne suis pas abonné lightroom.

J'ai l'application mais je doit payer une deuxième fois pour avoir accès.

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023

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Hey, @Kelly324095123i4y. Welcome to the Lightroom Community. I'll help you figure this out.

 

I've checked the account you're signed into the community with, but I could not find an active subscription in your account. If you've been charged to your bank account, check this page for help with managing your subscription: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-android.html

 

If you have any other email accounts you might've used in the past, you can direct message me those accounts & we'll help you find the subscription & restore your purchase.

 

This should help. Give me a heads-up if it does. Thanks!

Sameer K

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