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3

Probleme de compte

New Here ,
Sep 20, 2023 Sep 20, 2023

Après avoir changé de téléphone mon compte m'indique que je ne suis pas abonné lightroom.

J'ai l'application mais je doit payer une deuxième fois pour avoir accès.

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Adobe Employee ,
Sep 26, 2023 Sep 26, 2023
LATEST

Hey, @Kelly324095123i4y. Welcome to the Lightroom Community. I'll help you figure this out.

 

I've checked the account you're signed into the community with, but I could not find an active subscription in your account. If you've been charged to your bank account, check this page for help with managing your subscription: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-android.html

 

If you have any other email accounts you might've used in the past, you can direct message me those accounts & we'll help you find the subscription & restore your purchase.

 

This should help. Give me a heads-up if it does. Thanks!

Sameer K

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