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Problemi con l'annullamento del piano

New Here ,
Mar 14, 2023 Mar 14, 2023

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Salve a tutti, da giorni sto cercando di annullare il mio piano ma una volta terminata la corretta procedura appare una schermata in cui è scritto che si sono verificati problemi e che è necessario riprovare dopo 24 ore (in realtà ho riprovato anche dopo giorni) o contattare l'assistenza clienti. Potete aiutarmi? Grazie,

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Emiliano2887499263zh 

 

We're here to help.

How are you trying to cancel the plan? Would you mind DMing us your Adobe ID to check the account?

Please share a screenshot of the error that you see.

To directly contact our support channels, check this: https://helpx.adobe.com/contact/phone.html.

 

Let us know how it goes.

 

Ranjisha

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New Here ,
Mar 16, 2023 Mar 16, 2023

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Hi,

thank you.

This is the screenshot of the error message:

Thank you for your support.

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