Problems after trial

New Here ,
Oct 11, 2021 Oct 11, 2021

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I have paid for a years subscription to Lightroom, my trial has finished but I still can't edit my photos and it says buy product. My computer can't download the new version as it not supported, when I try to use the web version it freezes on loading every time i load it. I have tried the following:

Logged out, Logged in again

uninstalled old appand reloaded new app

reset prefrences.

I am using Mac version 13.1.2, my Mac wont let me update as my computer is to old.

 

Thanks in advance for and tips and advice

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Adobe Employee ,
Oct 12, 2021 Oct 12, 2021

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Your version number is not correct. Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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