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Problems with cancellation of subscription

New Here ,
Apr 24, 2022 Apr 24, 2022

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Hello

I tried to cancel my Lightroom subscriptionbut I always get an error message. Anyone else had this problem recently? 

Kind regards, 

Gil

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi, Sorry you're having trouble.

Using the Adobe ID you signed in with on this forum I see you have an annual subscription for Lightroom with 1TB that renews on March 28th. Try the steps on this page:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If that doesn't work contact Adobe Customer Care.
They should be able to sort it out.
Go to this link and click the chat bubble in the lower right.

https://helpx.adobe.com/contact.html

 

…or call this number
1 (800) 833-6687

 

 

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