Purchased a subscription via android and trying to login ios

[Jessica37926224xfqu]

I purchased my subscription via android Google play store and I'm trying to login to my account on my mac.... it's saying I need to start my free trial and I "can't restore my purchase without a purchase" what is happening here? I'm so confused. There's a quite a few threads similar to this but I still can't find a solution. 

[Rick Spaulding -]

Hi,

Sorry you’re having trouble.

Contact Adobe Customer Care.
They should be able to sort it out.
Go to this link and click the chat bubble in the lower right.
Type "agent" for quicker service.

https://helpx.adobe.com/contact.html

…or call the number for your language and region on this page:
https://helpx.adobe.com/contact/phone.html