Copy link to clipboard
Copied
When I attempt to import photos into Lightroom CC, the import does not succeed and returns the error message "Error in catalog index". The import preview is able to "see" each photo and can open it, so I don't believe the problem is with the files themselves. This result is the same when I try to import the files directly from SD card, when I first copy the files to my local hard drive, and when I copy them to an external drive. I have attached screenshots showing the preview of the import, and the error message that I receive. Looking for suggestions on how to troubleshoot the catalog index issue, or how to escalate this to a proper support request.
Message was edited by: Mod (Discussion successfully moved from Lightroom Classic CC — The desktop-focused app to Lightroom CC — The cloud-based photo service) This discussion needs to be in the Cloud Centric Forum. DO NOT MOVE IT BACK TO the Desktop forum.
Copy link to clipboard
Copied
Same issue here! Commenting in hopes we get a response ASAP!
Copy link to clipboard
Copied
I'm having the same issue as all above, has Adobe found any resolves?
Copy link to clipboard
Copied
For what its worth, on a Mac/Catalina I was able to go to 'activity monitor' and close every Adobe related process in the list. Once I did that and restarted, things returned to normal.
Copy link to clipboard
Copied
Tried the Activity Monitor fix - still having the same issue. Adobe, any ideas here?
Thanks
Copy link to clipboard
Copied
Any solution found yet? I'm having the same issue.
Copy link to clipboard
Copied
Been having the same problem with D7100 sd cards, Lightroom (not classic) Mac OS. jpg or raw the same error message.
Copy link to clipboard
Copied
It's blatantly disrespectful that adobe has not provided any sort of solution after years of this being an issue. I have deadlines I need to hit and I dont have time for petty issues like this.
Copy link to clipboard
Copied
There seems to be a solution in this similar thread:
It involves deleting and rebuilding your local library.