We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
When I attempt to import photos into Lightroom CC, the import does not succeed and returns the error message "Error in catalog index". The import preview is able to "see" each photo and can open it, so I don't believe the problem is with the files themselves. This result is the same when I try to import the files directly from SD card, when I first copy the files to my local hard drive, and when I copy them to an external drive. I have attached screenshots showing the preview of the import, and the error message that I receive. Looking for suggestions on how to troubleshoot the catalog index issue, or how to escalate this to a proper support request.
Message was edited by: Mod (Discussion successfully moved from Lightroom Classic CC — The desktop-focused app to Lightroom CC — The cloud-based photo service) This discussion needs to be in the Cloud Centric Forum. DO NOT MOVE IT BACK TO the Desktop forum.
I have no answer but the same is happening to me today.
Please update if you were able to resolve, and I'll do the same.
Oddly enough I just closed Lightroom, restarted my computer and it is now working.
I bet you tried that already but just wanted to share! Problem solved for me!
I have this exact same issue when attempting to add photos to Lightroom CC. The preview window displays the photos, but then importing consistently returns this "Error in catalog index" for all photos. Restarting did not change anything.
I have previously edited my photos using ACR via Bridge (and I have added ratings in Bridge), so I understand there's a difference in that the photos currently have XMP sidecar files, but I also believe Lightroom has a mechanism for syncing the edits contained therein to the catalog, once files are imported.
Any suggestions will be much appreciated. I have a ton of photos I'd like to sync to the Lightroom environment and seem to be a hitting a complete roadblock.
Having the same problem. Restarting does not help. waiting for a resolution...
I ran into this issue tonight. After updating to latest version, it was fixed.
Does anyone know if this has been resolved. I'm having the same issue - can't import any new photos.
This is a Lightroom CC issue; not Classic. And is happening to me too, rats.
I'm having this issue as well. I've uploaded photos from my iPhone App to the cloud, and they are synched with the desktop app, but I cannot import photos from a camera (SD Card or JPEGs on Desktop) into the Lightroom CC. This is strange, as if it were a catalogue issue you'd assume it would impact synching from the cloud as well.
Sorry that I cannot yet contribute a solution.
Me too, just tonight. I rebooted/restarted everything and no solution. I can import the NEF (Nikon RAW) files into Apple Photos, so it's a Lightroom issue. After poking around these forums, I deleted every Lightroom photo, from within LR. (I really only use LR for editing RAW files and then importing any keepers into Apple Photos, so no real loss.) Then I was able to import the NEF files again from my XQD card in my Sony XQD reader attached to my iMac. But this is a scary and time consuming bother. Has anyone figured out how to prevent/fix this bug?
restarting helped for me. i doubt this will work for all since some below said this didn't do much but for the few that restarting may help--try it!
I have the exact same issue on Lightroom CC 2.2. I've generated a diagnostic log and full report if any Adobe engineer is interested although I'm not sharing them here because I have no way to tell if they contain private information. I've created those reports before attempting any mitigation (like restarting).
After restarting Lightroom (not macOS) no error message appeared after a new photo import attempt (6 photos) but Lightroom acted as if nothing happened for a few minutes (maybe while it was trying to upload the files) and the files suddenly appeared in Recently Added and All Photos. After the import, they weren't showing up in either and there was no entry in Recently Added for the import that would indicate the files were being processed. This isn't very reassuring.
It should be noted that this is a Lightroom CC install on a secondary machine while a first machine is still syncing hundreds of thousands of photos up. It might help narrow down the issue.
Did anyone figure this out? A reboot didn't help in my case, either.
I have the same question as restarting hasn‘t solved the problem.
I‘ve even done the latest Lightroom CC update & I still get the error
I'm wondering why this says assumed answered... There is no solution. The same thing is happening to me tonight.
Just happened to me. Really frustrating. Adobe ... can't you answer this one?
Happened to me as well. I'm also wondering why it says "assumed answered." Especially as there seem to be quite a few people here who have not been able to resolve the issue. In fact, this may be the most vague category I've ever seen in a support forum. Congratulations, Adobe, for your cutting-edge deflection tactics.
THE SAME PROBLEM... no answer ... Adobe Support, Hello? 😞
I am having the same issue! Is ANYONE from Adobe monitoring this?! I would think my monthly subscription would inclue a solution. This is worthless program if I cannot import photos!!!
I have partitioned my files to be uploaded so that they are roughly in 32GB folders. I tried to load 5 such folders successively. On the fifth folder I got the error. I had gone from about 94k photos to about 107k photos (lots of duplicates). The error leads me to believe that LR simply couldn't expand its own index any further without a restart. A restart cured my problem.
Analagously, LR was trying to eat five cheesburgers without swallowing. A restart is a swallow and a drink of water. If that doesn't work, maybe it already choked to death.
Same problem here. Tried unistalling lightroom cc then reinstalling. Tried logging out of adobe then logging back in. Problem still there. Must be problem with the latest update. Adobe needs to fix this now!
I am having the same problem, and it started right after I updated LR to version 3.2.1. I need to GET THIS RESOLVED! Hey Adobe, are you working on this? This affects my business!
also having the same issue - version 3.3
Same issue here! Commenting in hopes we get a response ASAP!