Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Raw files not supported

Explorer ,
Oct 24, 2021 Oct 24, 2021

Copy link to clipboard

Copied

I am using Canon EOS 5D Mark IV and Lighting 5.7.1 on Windows 10 OS. As of a few months ago, I am no longer able to download RAW files. If I'm reading my LR program correctly, it shows Camera Raw 8.7.1. I haven't specifically downloaded this app so this is new to me. What can I do in order to read RAW photos from this camera into LR?

Many thanks,

Marci

TOPICS
Windows

Views

34

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

Copy link to clipboard

Copied

LATEST

Did you get a new camera? The Canon 5D mark IV was first supported in Lightroom 6.7 /CC2015.7 (https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html), so your version of Lightroom has never been able to import its raw files. The only way to open its raw files in your version of Lightroom is to download the free Adobe DNG Converter and convert them to DNG. 

-- Johan W. Elzenga

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines