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Recently Imported Photos in LR Mobile Stuck on "Loading Smart Preview", Never Loads, Can't Edit

New Here ,
Dec 14, 2023 Dec 14, 2023

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I'm running Lightroom Android 8.2.3 on my phone, which is running on One UI 5.1. Photos from my last two imports are getting stuck on "Loading Smart Preview" when I try to edit them, with the loading wheel determined to spin itself around for all eternity. Photos from my previous imports are loading just fine.

 

I have tried quiting and relaunching the app, turning my phone on and off, unistalling and reinstalling the app, updating the software on my phone, and using both internet and mobile data seperately to load the photos. So far, the only thing that has worked has been deleting a photo with this issue from my Lightroom library and reimporting it, and even this appears to be a temporary fix because two hours later, the photo that was loading fine after being reimported is now having the same issue again.

 

If I switch from the "Edit" module to any of the other three (info, rate + review, and activity) and then quit the app and reopen it (so it opens in the new module), the images load fine, but this is only if I quit and reopen: switching to a different module without doing so does not stop the infinite loading wheel. If I do all this and then switch back to "Edit", the wheel reapears.

 

The photos have not been moved from the folder where I imported to my phone (using internal storage, no external card or anything), so the app shouldn't be having any difficulty finding them. No error pops up, just the infinite loading wheel.

 

Any help would be greatly appreciated, thanks!

 

Screenshot_20231214_163808_Lightroom.jpg

 

Screenshot_20231214_163816_Lightroom.jpg

 

Screenshot_20231214_164121_Lightroom.jpg

 

Screenshot_20231214_164127_Lightroom.jpg

 

 

 

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Engaged ,
Jun 09, 2024 Jun 09, 2024

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I'm having the same issue on my tablet - v8.2.3, scan't do anything with any images because they are stuck "Loading Smart Preview". Previous versions like v8.2.1 worked fine, but when I downgrade to previous versions - I still get Loading Smart Previews". Last time Adobe updated it (v8.2.3) was like March 2023...
Did you find a workaround?

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New Here ,
Jul 26, 2024 Jul 26, 2024

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Hi, just wondering if you managed to fix your issues with the "loading smart preview"?  I'm having the same issue! 

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Engaged ,
Nov 05, 2024 Nov 05, 2024

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Hello, sorry, didn't see your reply.

It was never resolved. It may be a matter that my tablet only has 2gb of ram and maybe Adobe felt they just had to advance in developing features for people with 3+gb of ram. Or maybe it was a matter of they just couldn't be bothered to fix a glitch in an older version that only affects a few people.

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