Recovering Cloud Lightroom files after enterprise subscription ended

New Here ,
Oct 20, 2021 Oct 20, 2021

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Dear support team and community,

 

I've read it here that "Adobe continues to store your original Lightroom images for one year after your subscription ends. During this time, you can continue to launch Lightroom to download your original files from Adobe's cloud services".

My university's subscription ended, and I would like to download my cloud files, but when I try to log into Adobe Cloud to download, I receive "Access Denied" messages. 

 

How could I obtain the files that in theory should still be on Adobe Cloud?

Best regards,

 

Lucas

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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I think that article is incorrect. Instead of using the Lightroom desktop app after the subscription has lapsed, you can use the Adobe Lightroom Downloader app, which DOES give you a full 12 months to download your images from the cloud. The downloaded files will be stored using a capture date-based folder structure. There are some issues with the Downloader, though you should at least get all your images back.

 

The only thing I'm not clear about is if the situation is different for an Enterprise subscription compared with a single-user subscription. The Downloader is certainly usable for a standard subscription, hopefully it's still the same for the enterprise subscription.

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New Here ,
Oct 21, 2021 Oct 21, 2021

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Thank you for your answer. I tried to use the Lightroom Downloader app, I received the following error message:

 

lucasrodriguesunil_1-1634810987045.png

I logged in successfully, but apparently I do not have access to my files.

 

Best,

 

Lucas

 

 

 

 

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Adobe Employee ,
Oct 21, 2021 Oct 21, 2021

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Rikk Flohr - Customer Advocacy: Adobe Photography Products

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