Removal tool in Lightroom app Premium

[cam_1466]

Since several months I used Lightroom Premium on my iPhone and could remove parts of pictures with the removal tool, the eraser.

I think that after an update of the app, the removal tool has changed. It's nowhere to be found in LR Premium. Helpdesk no use, it takes ages and I don't get an answer.
Can anybody help me out?

[Ritika Chandrani]

Hi, @cam_1466. 
Thank you for reaching out! Could you please share a screenshot of what you’re seeing in your app? Also, it would help to know the specific device model and iOS version you’re using. Additionally, here’s a link with step-by-step guidance on locating and using the Remove Tool: https://helpx.adobe.com/in/lightroom-cc/using/remove-mobile-ios.html

Best, 
Ritika

[cam_1466]

Hi Ritika,

Thank you for your reply. I already  checked the page but I've tried your url again.

It says:  In the Edit panel in the Loupe view, select the Remove   icon.

The icon Remove is nowhere but the Edit panel is not clear as wel, what kind of a sign should that be?

Can it be that, although I have subscription for Premium, the options for Premium are not in my app right now?

Already removed and installed the app again.

I'm using the app on a iPhone 11 Pro,  iOS 17.6.1. The version of Lightroom is v.10.0.1.

In the chat I tried to upload pictures with the settings but uploading didn't work (checked .jpg and size of pictures, was not the problem). Can I email the settings to you?

Greets,

Corinne

[laura_4896]

Is your problem fixed in the meantime? I've got the exact same problem and the customer service simply ignores my after a few messages.. 

[cam_1466]

Hi Laura,

I didn't get an answer. Ritiki here in community didn't answer as wel.

I know there's an eraser in the Lightroom app but it doesn't work.

[laura_4896]

Hi!

Today I simply removed my app and downloaded it again, and tadaaa, the removal function appeared again! (when I swipe the bottom menu to the right)

Hopefully this will do the trick for you as well. 

[laura_4896]

Btw I tried that before and it didnt help then, but it did today so maybe something changed?