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Restore Presets

New Here ,
Sep 14, 2021 Sep 14, 2021

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Hi! I got a new phone and redownloaded the app and logged in but my presets are all gone! Does anyone know how to restore my presets?

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iOS: iPhone

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Adobe Community Professional , Sep 15, 2021 Sep 15, 2021
If you are using the free version, then the only way to restore presets and photos is to restore/setup the new phone from a backup of the old phone.

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Adobe Employee ,
Sep 14, 2021 Sep 14, 2021

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If you are using the free app, presets, images, etc do not sync across devices. 

 

Are you a paid subscriber?  If yes, then please be sure you are signed in with the same email address as on your original device where you subscribed, and your images and presets should sync to your new device.

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Adobe Community Professional ,
Sep 15, 2021 Sep 15, 2021

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If you are using the free version, then the only way to restore presets and photos is to restore/setup the new phone from a backup of the old phone.

 

-- Johan W. Elzenga

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