Restore purchases doesn't work on IOS

Report · Oct 29, 2022

Hello, I have purchased a lightroom premium through the appstore in IOS. For some reason my subscription gets deactivated in the app reandomly and I have to click restore purchases.

But today that doesn't work. It gives an error saying I don't have an active subscription. When I click to buy a subscription it says that I already have an active subscription.

Can you help me resolve this issue?

Report · Oct 29, 2022

Hello @Ernestjsf

I see no purchase history at all for your account here. Sometimes users have more than one Lightroom account (based on different email addresses), and accidentally sign into the Lightroom account that is not subscribed... But I see no details indicating this either. I'm a product team employee at Adobe who volunteers advice on the forums, I'm not a member of Support. I urge you to contact Adobe Support as they best equipped to help with your purchase questions.

Using a browser that allows popups and cookies, contact Adobe Support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT