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Restoring the app

New Here ,
Dec 15, 2021 Dec 15, 2021

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My app isn't working even though it's paid for and I have receipt to show that. I tried restoring the app but that didn't work. Help please

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iOS: iPhone

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Community Expert ,
Dec 15, 2021 Dec 15, 2021

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Define "isn't working". What are you trying to do, and what does (not) happen?

 

-- Johan W. Elzenga

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New Here ,
Dec 15, 2021 Dec 15, 2021

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I'm also having the same problem on my iPhone. I am being charged monthly but don't have access and my pictures are gone too. I also tried restoring but with no luck

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Adobe Employee ,
Dec 15, 2021 Dec 15, 2021

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Hello @oasilva 

I see a valid Lightroom subscription for you.  Please be sure you are signed into Lightroom with the same email ID you used to sign into the forums here.  

 

If you need additional help, please contact Adobe Support.  Visit https://helpx.adobe.com/contact.html, sign in, and then select the chat option.

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